Eric Brown
Atlanta
Summary
Results-driven professional with extensive experience in restaurant management. Skilled in inventory control and cost management, consistently optimizing operations to enhance customer satisfaction and achieve budget goals. Committed to fostering a collaborative environment for team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AGM
Taco Mac
Atlanta
02.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and address product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed scheduling for front and back of house operations, ensuring optimal staff coverage.
- Developed and launched hiring and training program to streamline onboarding process.
- Controlled and maintained cost/variance for all aspects of the restaurant (Food, Bar, R&M, Labor etc.))
Manager
Mellow Mushroom
Marietta
03.2016 - 02.2018
- Managed all financial operations, focusing on cost monitoring and budget adherence.
- Scheduled staffing for front and back of house to optimize operational efficiency, improving service speed and team coordination.
- Trained and mentored staff on menu offerings and customer service standards, enhancing overall customer satisfaction.
- Enforced customer service standards, addressing issues to maintain high-quality service.
- Implemented inventory control processes to maintain optimal stock levels, reducing waste and ensuring product availability.
- Monitored food safety practices to ensure compliance with health regulations.
- Led regional catering initiatives to enhance service offerings.
Education
Some College (No Degree) - Phsycology
Chattahoochee Technical College
Marietta, GASkills
- Recruitment program development
- Cost management
- Inventory control
- Food safety compliance
- Customer relationship management
- Scheduling optimization
- Team leadership
- Staff training
- Innovative problem solving
- Conflict resolution
- Collaboration
- PPE compliance
Certification
- Serv Safe Certification
- Osha Certification
Timeline
AGM
Taco Mac
02.2018 - Current
Manager
Mellow Mushroom
03.2016 - 02.2018
Some College (No Degree) - Phsycology
Chattahoochee Technical College