ERIC GOMEZ
Norcross
Summary
Dynamic Parts Advisor with proven expertise at Curry Honda Group, excelling in parts identification and customer service. Enhanced customer satisfaction through effective problem-solving and prompt assistance. Skilled in warehouse operations and returns handling, consistently ensuring high-quality service and accurate parts recommendations to meet diverse client needs.
Knowledgeable & proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Advisor
Curry Honda Group
12.2021 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts for customers, repair shops and service & sales department for use in repair orders and PDI for new car sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
DUNWOODY HIGH SCHOOL
Atlanta, GA05-2016
Skills
- Warehouse operations
- Returns handling
- Technical aptitude
- Parts identification
- Improving customer satisfaction
- Parts recommendation
- Customer service
- Returns processing
- Problem-solving skills
- Parts installation
- Forklift operation
Certification
- Certified FORK LIFT OPERATOR, INDUSTRIAL TRUCK OPERATOR-CLASS IV - FEB 07, 23-FEB 07, 26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Advisor
Curry Honda Group
12.2021 - Current
High School Diploma -
DUNWOODY HIGH SCHOOL
Similar Profiles
Michelle TuttleMichelle Tuttle
Receptionist at Curry Honda GroupReceptionist at Curry Honda Group
Emelyn Keraskes-WilsonEmelyn Keraskes-Wilson
Administrative Assistant at Curry HondaAdministrative Assistant at Curry Honda
Andrew EllsworthAndrew Ellsworth
Automotive Master Technician at Curry HondaAutomotive Master Technician at Curry Honda
MEGAN A. BROADIEMEGAN A. BROADIE
Underwriter at WaystarUnderwriter at Waystar
Ramone RhodesRamone Rhodes
Driver at UberDriver at Uber