Eric Hart
Royston
Summary
Dynamic Field Technician and Shop Manager with Colt Services, skilled in equipment maintenance and field troubleshooting. Proven track record of enhancing customer satisfaction through effective communication and timely technical support. Expert in welding techniques, ensuring high-quality workmanship while fostering team collaboration to achieve project goals efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Technician/Shop Manager
Colt Services
02.2019 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
Welder/Foreman/Shop Manager
Industrial Mechanical Inc.
05.2010 - 02.2019
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Provided support in developing custom jigs/fixtures to facilitate more efficient production workflows.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Troubleshot technical issues during the welding process, minimizing downtime on projects.
- Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.
Education
High School Diploma -
Franklin County High School
Carnesville, GA05-2010
Skills
- Equipment maintenance
- Field troubleshooting
- Safety compliance
- Technical reporting
- Customer support
- Inventory management
- Welding techniques
- Team collaboration
- Time management
- Effective communication
Certification
Certified and trainings include: OSHA (10 & 30), TVTC, Tappi Safe plant-based, ISNetworld plant-based, and Forklift/Manlift/Aerial Lift.
Timeline
Field Technician/Shop Manager
Colt Services
02.2019 - Current
Welder/Foreman/Shop Manager
Industrial Mechanical Inc.
05.2010 - 02.2019
High School Diploma -
Franklin County High School
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