Eric Lane
Ellijay
Summary
I am seeking a career to obtain a management position to utilize my leadership and communication skills. I have the ability to increase efficiency and first-time fix rate. I have experience with Davisware software. Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Dedicated food service manager with 10+ years of experience overseeing staff and operations for HVAC and hot food equipment. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facility Manager
Walmart.com
01.2023 - Current
- Supervised staff of Number in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
Project Manager
Southeast Roofing
09.2021 - Current
- Manage day to day operations for ordering material, delivering material, scheduling jobs with corresponding teams, collect payment once job is complete
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Field Service Manager
Caspers Service Company
08.2020 - 09.2021
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Managed team of 15 service technicians in installation projects, pm team, and service HVAC and food equipment.
- Coordinated installation and technical support of HVAC and hot food equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Field Service Manager
Trimark
11.2012 - 07.2020
- I was responsible for managing over 40 technicians efficiently, improve the first-time fix rate, keep updated communication with customers, help technicians with technical advice, and inventory on all technician in 4 states
- I provide a team with leadership and communication
- I increased efficiency over 20%, first-time fix rate over 15%, and brought down the amount of multiple trip calls to under 4 a month
- I proved that I could be a reliable technician if needed
- I helped the dispatch team route technicians effectively
- I traveled for multiple weeks at a time to meet with the technicians to keep an open line of communications
- Oversaw onsite and offsite maintenance, repair and installation jobs.
Superintendent
Taylor
06.2008 - 11.2012
- Evaluated plans and inspected ongoing construction to keep work in line with project goals.
- Managed safety of worksite and adherence to OSHA regulations.
- Provided consultants with current information about best practices and safety requirements.
- Developed courses for professional development to support enhancement of skills for system staff and faculty.
Education
Associates of Science - Business Administration, Business Management
Colorado Technical University
01.2021
Satellite Radio Repair
US Army
01.2000
High School Diploma -
Echols County High School
Statenville, GA01.1996
Skills
- Cost reduction and containment
- Budgeting and forecasting
- Multi-unit operations management
- Work flow planning
- Purchasing and procurement
- Closing tactics and contract negotiations
- Cost control
- Client relations
- Client rapport
- Coaching and mentorship
- Task delegation
- Reporting and documentation
- Staff management
- Issue and conflict resolution
- Capital improvement planning
- Key accounts and territory management
- Communication
- Workforce management
- Equipment and tool maintenance
- Service operations management
- Scheduling jobs
- Training & Development
- Team building
- People skills
Certification
Universal EPA Certification
Timeline
Facility Manager
Walmart.com
01.2023 - Current
Project Manager
Southeast Roofing
09.2021 - Current
Field Service Manager
Caspers Service Company
08.2020 - 09.2021
Senior Field Service Manager
Trimark
11.2012 - 07.2020
Superintendent
Taylor
06.2008 - 11.2012
Associates of Science - Business Administration, Business Management
Colorado Technical University
High School Diploma -
Echols County High School
Satellite Radio Repair
US Army
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