Eric Malone
Eastpoint
Summary
Skilled professional with excellent leadership and organizational skills offering nearly 22 years experience in fast-paced, high-volume food service/bar environments.
Diligent Sales Professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
42
42
years of professional experience
Work History
Shoe Sales Associate
Nordstrom
06.2025 - Current
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Front Desk Receptionist
Home2 Suites by Hilton Hotel
04.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales associate and men’s Murano specialist
Dillards
07.2024 - 03.2025
- Floor sales person have sales goals to meet on a daily basis, organizing different areas of the floor, personal shopper helping with measurements designing looks for customers handling cash credit cards and checks, signing up customers for the Dillard credit card.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Front Desk Receptionist, Night Auditor
Towne Places Suites By Marriott
09.2024 - 01.2025
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Agent and Overnight Auditor
DRURY INN AND SUITES FOREST PARK SAINT LOUIS
01.2022 - 09.2024
- Guest service agent of a 3-star hotel, take and make reservations, greet and check in guest, walk the guest floors to collect trash and help assist guest with needs replacing guest amenities, assisting with morning breakfast prep and securing the pool area.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
HYATT REGENCY HOTEL AT THE SAINT LOUIS ARCH
01.2021 - 04.2022
- Check in guest and groups to their rooms, answer phones walk floors to check for vacancies and to make sure rooms have been inspected, also help guest to their rooms with their luggage.
- Explain hotel amenities and outlets offered to the guest.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
At your service Runner
Atlanta Marriott Marquis
01.2016 - 01.2017
- Providing service to hotel guest by delivering items such as towels, roll away beds, fresh bites food orders and shaving kits, bottled water, refrigerators, microwaves etc, to make the guest comfortable at home in a full service hotel.
- Also have barrister certification at the Hotels Starbucks and experience in the hotels concierge lounge providing service to the elite guest.
Sales Associate and Closet Designer
The Container Store
01.2010 - 01.2014
- Having product knowledge training, able to help customers design shelving systems and closets designs, morning logistics and stock team, setting up store displays, working on team assignments, and providing speedy check out service at the cashier stand to keep the line in a steady flow, arranging deliveries for in town and out of town customers.
Assistant Restaurant Manager
Olive Garden
01.1984 - 01.2010
- The Olive Garden in St. Louis, Missouri launched my food service career as a dishwasher while in high school.
- During a period of 17 years, having served in various capacities including host and server, in the Midwest, south and east coast, honed customer service, guest satisfaction, and leadership skills.
- Locations included Atlanta, GA and the top-rated Manhattan, NY restaurant.
- Excelling in the fast paced dining environment, provided warm, comfortable and family friendly dining experiences.
- Administrative experience includes scheduling, shift management, inventory control, store audits and staff training.
- Also acquired extensive menu planning experience, wine knowledge and food pairing.
Barista
Hilton Towers Downtown
01.2017 - Current
- Overnight coffee bar Market place attendant overseeing stocking and attending to guest needs while acting as a cashier barista, sandwich panini maker, as well as serving Starbucks coffee drinks, including frappuccinos at a moderate speed.
Room Service Server
Downtown Hilton Hotel
01.2014 - Current
- Provided excellent service while bringing food to guests for in-room dining experiences.
- Responsible for assembling and delivering orders to the guest’s room, removing used plates and glasses from rooms.
- Provide support to other departments within food and beverage department including the cafe during breakfast hours and the banquet staff during events.
Warehouse Associate
FETCH PACKAGING
01.2018 - 01.2020
- Day to day acceptance of courier companies Amazon, UPS, Fedex, DHL, etc, logging in packages staging packages for delivery, setting up the routes for the drivers, and distributing the routes and making sure they have all of their packages for their routes.
Return Specialist
Amazon
01.2018 - 01.2019
- Warehouse associate dealing with the drivers returning packages back to the warehouse from their routes, processing returns back to the customers and marking and labeling the packages if they were returned damaged or customer was not available to receive the package.
Education
Bachelor of Arts - Communications
Morris Brown College
Atlanta, Georgia01.1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
Timeline
Shoe Sales Associate
Nordstrom
06.2025 - Current
Front Desk Receptionist
Home2 Suites by Hilton Hotel
04.2025 - Current
Front Desk Receptionist, Night Auditor
Towne Places Suites By Marriott
09.2024 - 01.2025
Sales associate and men’s Murano specialist
Dillards
07.2024 - 03.2025
Front Desk Agent and Overnight Auditor
DRURY INN AND SUITES FOREST PARK SAINT LOUIS
01.2022 - 09.2024
Front Desk Agent
HYATT REGENCY HOTEL AT THE SAINT LOUIS ARCH
01.2021 - 04.2022
Warehouse Associate
FETCH PACKAGING
01.2018 - 01.2020
Return Specialist
Amazon
01.2018 - 01.2019
Barista
Hilton Towers Downtown
01.2017 - Current
At your service Runner
Atlanta Marriott Marquis
01.2016 - 01.2017
Room Service Server
Downtown Hilton Hotel
01.2014 - Current
Sales Associate and Closet Designer
The Container Store
01.2010 - 01.2014
Assistant Restaurant Manager
Olive Garden
01.1984 - 01.2010
Bachelor of Arts - Communications
Morris Brown College
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