Eric McCall
Lithonia
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Alacrity Solutions Group
02.2022 - 07.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Field Service Agent
Alaskan Airlines
11.2018 - 12.2019
- Installs and provides first and second-level support of information, communication, airport-related system and IT systems, including hardware, software, networks, voice (telephone and radio), and mobile
- Independently resolves complex, break-fix issues: troubleshoot user problems at the desktop or provides phone support to diagnosis remote customer issues
- Work with end users on understanding technical issues via phone to document and escalate within Service Now ticketing system
- Maintain accurate and detailed documentation of all supported systems and physical locations
- Log and updates service desk tickets daily ensuring they are properly documented including description, troubleshooting, and resolution
- Verified user pertinent information when necessary when authenticating a user's profile.
Customer Service Representative
Conyers Nissan Dealership
01.2018 - 11.2018
- Supported employees on payroll, health care benefits, and technical issues via phone, skype, email
- Assisted customers with service inquiries
- Received 30-40 inbound calls for service inquires and scheduled appointments
- Collaborated with service technicians to ensure prompt response time for customers.
Education
Computer Science, Hardware Development, Computer Networking and Operating Systems -
EAST GEORGIA COLLEGE
Statesboro, GA01.2017
Skills
- Software: Microsoft Office 2003-2016 (PowerPoint, Word, Excel, Access)
- Hardware: Computer assembly and disassembly, Install or swap Modem, network card, external and internal hard drive, optical drive, video adapter, CPU, power supply, monitors, Etc
- Networking: Run cables, troubleshoot connections, identify and activate external ports (USB, serial, parallel, VGA, etc) Connect hardware
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Casualty and property loss
- Damage Assessment
- Texas Claims Adjuster License
Timeline
Claims Adjuster
Alacrity Solutions Group
02.2022 - 07.2023
Field Service Agent
Alaskan Airlines
11.2018 - 12.2019
Customer Service Representative
Conyers Nissan Dealership
01.2018 - 11.2018
Computer Science, Hardware Development, Computer Networking and Operating Systems -
EAST GEORGIA COLLEGE
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