Open To Work
Eric Salter
Atlanta
Work Preference
Summary
Detail-oriented professional with extensive experience in customer service. Known for strong time management and problem-solving skills, enhancing customer interactions and ensuring service excellence. Ready to leverage expertise to elevate customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
EngageCX, Inc
Thousand Oaks
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts using company software systems.
- Conducted follow-up calls to ensure customer satisfaction after support interactions.
- Maintained accurate records of customer interactions in the database system.
Customer Service Representative
Apple One (MCI)
Orlando
01.2022 - 04.2022
- Facilitated application processes for assistance programs through Our Florida Rental Assistance Program, enhancing customer access to resources.
- Handled customer inquiries and delivered product information, ensuring clarity and satisfaction.
- Maintained accurate records of customer interactions in the database system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong relationships with customers by offering tailored assistance and support, fostering loyalty and trust.
Limousine Driver
Atlanta Kings/Dynamic Limousine Service
Riverdale
04.2013 - 08.2021
- Transported high-value clients with professionalism and discretion.
- Provided safe and reliable transportation for clients across Atlanta.
- Adhered to traffic laws and regulations while driving passengers safely from one location to another.
- Assisted passengers with luggage and special requests to enhance travel comfort.
- Delivered friendly and prompt service, fostering repeat clients and referrals.
- Cultivated positive relationships with repeat customers to improve service satisfaction.
Skills
- Customer relationship management
- Account management
- Order processing
- Service excellence
- Product knowledge
- Database management
- Problem solving
- Conflict resolution
- Time management
- Active listening
- Call center operations
- Professional telephone demeanor
Timeline
Customer Service Representative
Apple One (MCI)
01.2022 - 04.2022
Customer Service Representative
EngageCX, Inc
10.2021 - Current
Limousine Driver
Atlanta Kings/Dynamic Limousine Service
04.2013 - 08.2021