Eric Smith

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Ensured guest safety and security, monitoring public areas and managing access to guest floors.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

• Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
• Performed store open and close procedures as part of shift responsibilities.
• Organized store shelves to display most attractive inventory.
• Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
• Increased store revenue by implementing effective sales strategies and promotional campaigns.

* Serve as the primary point of contact for new sales, customer orders, requests, and concerns through various channels ( phone, email, etc

* Used CRM software to maintain detailed contact logs and account records.

* Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

* Negotiated prices and terms of sales with potential customers to reach mutually agreement.

• Scheduled move appointments for valued customers

• Exhibit great customer service skills on incoming calls

• Determined needs, delivered solutions, and overcame objections through consultative selling skills.

• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Ensured timely completion of moving projects by effectively managing time and resources.