Eric Wilson Jr
Atlanta
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Troniceye
01.2021 - 04.2025
- Delivered exemplary customer service by efficiently addressing inquiries and resolving complex issues.
- Managed a substantial volume of inbound and outbound communications, ensuring prompt assistance.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
- Helped streamline repair processes and update procedures for support action consistency.
Team Member
Pizza Hut
01.2015 - 04.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
HIGH SCHOOL DIPLOMA - General Education
GEORGIA CYBER ACADEMY
Atlanta, GA07-2020
Skills
- Strong Organizational Skills
- Adaptable to Various Software/Database Applications
- Attention to Detail
- Natural Curiosity
- Problem-Solving
- Strong Excel/Access Skills
- Microsoft Office: Word, PowerPoint, Excel, Internet Explorer, Adobe Acrobat PDF
- Supporting Team With Productivity Targets
- Advanced Analytical Skills
- Customer Service
- Multi-Tasking
- Active Listening
- Persuasive Communication
- Sales Skills
- Ticketing Systems
Timeline
Customer Service Representative
Troniceye
01.2021 - 04.2025
Team Member
Pizza Hut
01.2015 - 04.2018
HIGH SCHOOL DIPLOMA - General Education
GEORGIA CYBER ACADEMY
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