ERIC YOUNG
Marietta
Summary
Long tenured Automotive Service Advisor for Penske with double platinum profiles in achievement awards thru BMW NA looking to take on more challenges and responsibility to add to my skillset. Having a long term client list thru responsibility, reliability and most importantly honesty which adds security to whichever business I latch on to. Prides oneself in being able to work under intense pressure and conflict while maintaining order as well as flexibility to adapt to the ever changing environment.
Overview
12
12
years of professional experience
Work History
Automotive Service Advisor
Penske Automotive
08.2021 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Ability to work under extremely stressful and ever changing situations to conform to the needs of each individual customer.
- Responsible for over 1 million dollars in profit yearly for the company
Call Center Representative
Asbury Automotive Group
03.2021 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Restaurant Manager
Chicago's Steak and Seafood
06.2013 - 03.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Responsible for customer retention and promotions to ensure positive guest feedback and return business.
Education
BBA - International Business
Kennesaw State University
Kennesaw, GA07-2020
Skills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Documentation
- Empathy
- Problem Solving
- Resolving Disputes
- Reynolds and Reynolds
- Microsoft Office
Profiles in Achievement Platinum in 2022 and 2024.
Multiple parameters that BMW NA looks for in a service advisor from customer satisfaction to revenue goals
Timeline
Automotive Service Advisor
Penske Automotive
08.2021 - Current
Call Center Representative
Asbury Automotive Group
03.2021 - 08.2021
Restaurant Manager
Chicago's Steak and Seafood
06.2013 - 03.2021
BBA - International Business
Kennesaw State University
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