Erica Banks
Columbus
Summary
Professional candidate successful at managing multiple priorities with a positive attitude. Willing to put the company needs first. Hardworking and dedicated to the job at hand. Optimize project goals and resolve complex problems. Build great relationships with customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
POWERWORKS
10.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Administrative duties, 5s inspections, and 45 footprint inspections on a monthly basis.
Housekeeper Manager
Valley Hospitality
03.2015 - 09.2017
- Scheduled interviews and screened candidates for the hiring and discharge process.
- Preventive maintenance
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff of 25-30 employees specific shifts. Responsible for over 600 guest rooms.
- Completed schedules, shift reports, and inventory for supplies.
- Investigated guest complaints and resolved issues to increase customer satisfaction.
- Inspect facility cleaning to prepare company for the yearly QA inspection.
Executive Housekeeper
Valley Hospitality
04.2011 - 08.2014
- Streamlined weekly cleaning schedule for 15 employees.
- Inspected facility cleaning to prepare company the for yearly QA inspections.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Maintained excellent relationship with cleaning staff,front desk clerks,and maintenance crew to achieve timely execution of cleaning,customer service, and repairs.
- Kept building entryway glass clean and polished for professional presentation.
- Preventive Maintenance
- Rotated linens in storerooms and replenished when supplies ran low.
Housekeeper
Lodging
10.2004 - 11.2010
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
Education
High School Diploma -
Hardaway High School
Columbus, GA05.1995
Skills
- Productivity Performance
- Scheduling and Coordinating
- Resolving Complaints
- Leadership
- Supervising Employees
Awards
Strategic Connie Awards- ( highest award to be received in the hotel business for outstanding quality.)
-year 2012
-year 2013
-year 2014
references
Cindy Malaney- GM, Valley Hospitality
334-444-9288
Certification
- Housekeeping Trainer-Trainer Class. 2013
Completed Trainer-Trainer Class in 2013
Trainer-Trainer Class -teaches you how to properly train new hires. To be successful in the hospitality field.
Timeline
Supervisor
POWERWORKS
10.2019 - Current
Housekeeper Manager
Valley Hospitality
03.2015 - 09.2017
Executive Housekeeper
Valley Hospitality
04.2011 - 08.2014
Housekeeper
Lodging
10.2004 - 11.2010
High School Diploma -
Hardaway High School
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