Erica Bass

• Owned a multi-state enterprise customer portfolio across hospitals and infusion centers, serving as primary point of contact for stakeholder alignment, continuity, and issue resolution.
• Built and sustained executive-level relationships within IDNs and purchasing collaboratives, ensuring customers had current product/pricing information and a consistent experience.
• Partnered closely with contract stakeholders (GPOs, wholesalers, internal contracts) to support pricing alignment, compliance, and renewal readiness.
• Developed and optimized engagement strategy and routing schedule to maximize coverage and responsiveness across a four-state region.
• Conducted weekly performance and trend analysis to identify risks, uncover opportunities, and proactively address fluctuations in performance.
• Led escalations end-to-end, coordinating internal and external parties t o restore service confidence and protect long-term relationships.

Portfolio Magnitude:

• Annual revenue $14 million (+/-).
• 120+ client accounts.
• Client retention: 100%.
• Facilitate quarterly discussions with customers to evaluate contracts and introduce appropriate changes.

• Manage and oversee residency/fellowship programs to ensure ACGME compliance; support senior leadership, program directors, and faculty across multiple programs.
• Manage and maintain GME database for 535+ residents/fellows; ensure data integrity and timely stakeholder communications.
• Serve as liaison for Educational Commission for Foreign Medical Graduates, supporting complex documentation and process requirements.
• Maintain and update GME web content to ensure accuracy, clarity, and a professional stakeholder experience.
• Manage institutional events and multi-party initiatives (fundraisers, outings, medical fairs), demonstrating operational leadership and high-trust execution.
• Scheduled and managed residency interviews, selection process, orientation, and program logistics.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.

• Delivered high-touch customer service and product fittings; ensured solutions matched customer needs.
• Developed new client relationships with healthcare facilities and presented equipment solutions.
• Negotiated vendor pricing and volume discounts, contributing to meaningful annual savings.
• Trained and developed new team members on products, selling techniques, and company procedures .