Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICA BLASH

Dublin

Summary

Correctional Officer successful at adapting management styles to suit varying personality types. Persuasive leader, able to generate respect and obedience from the most difficult inmates. Outgoing and personable Department Supervisor with 8 years of experience working in retail. Superb time management, organizational and interpersonal skills. Competent in solving complex issues pertaining to customers and employees. Cash handling, sales and computer mastery. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Enthusiastic Team Crew Associate willing to take on any job in support of restaurant operations and enhance customer satisfaction. Able to prepare food with safety and quality standards in mind. Physically fit and energetic with a flexible schedule and adaptable mentality. Dependable Correctional Officer highly trained in facility operations, security and control. Protects personnel and inmates from harm with consistent enforcement of regulations and safety procedures. Well-versed in emergency responses and team actions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Correctional Officer

Dodge State Prison
10.2017 - Current
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities
  • Continually monitored dormitories for inappropriate activity
  • Instructed inmates on work details and transported them to work sites
  • Verified warrants, conducted searches and fingerprinted inmates
  • Assisted in restraining violent and unruly inmates
  • Maintained daily logs of shift activity
  • Attended regular trainings and maintained appropriate certifications
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
  • Conducted internal security checks and distributed meals
  • Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts
  • Safely transported inmates to and from work sites
  • Enforced resident behavior management system and wrote incident reports for infractions
  • Maintained correct physical head count at all times
  • Maintained communications with all other areas of the facility at all times
  • Received property from incoming inmates, provided receipts and inspected items for contraband.

Store Manager

Dollar General
08.2016 - 09.2017
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Analyzed marketing information and translated it into strategic plans
  • Trained staff to deliver outstanding customer service
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Trained all new managers on store procedures and policies
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager
  • Worked closely with the district manager to formulate and build the store brand
  • Kept an eye on building premises for loss prevention and security purposes
  • Wrote order supply requests to replenish merchandise
  • Delivered excellent customer service by greeting and assisting each customer
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Completed weekly schedules according to payroll policies
  • Design and implemented customer satisfaction metrics
  • Stocked and restocked inventory when shipments were received
  • Performed assigned projects and completed checklists in an efficient and accurate manner
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.

Department Supervisor

The Home Depot
03.2008 - 08.2016
  • Ensured merchandise was fully stocked, store was organized and customers were satisfied
  • Put together store's large displays
  • Supervised 9 employees in several departments and delegated each one with tasks and responsibilities
  • Kept the showroom clean and maintained neat, orderly product displays
  • Held each team member accountable for achieving brand and performance goals
  • Placed special merchandise orders for customers
  • Communicated store policy violations to the leadership team in a timely manner
  • Built and maintained effective relationships with peers and upper management
  • Worked as a team member to provide the highest level of service to customers
  • Recruited, hired, developed and retained retail talent for the company
  • Verified that all merchandising standards were maintained on a daily basis
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Communicated information to customers about product quality, value and style
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
  • Processed all sales transactions accurately and in a timely fashion
  • Marked clearance products with updated price tags.

Correctional Officer

Laurens County Sheriff, Department
06.2012 - 08.2015
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Continually monitored dormitories for inappropriate activity
  • Instructed inmates on work details and transported them to work sites
  • Assisted in restraining violent and unruly inmates
  • Verified warrants and fingerprinted inmates
  • Maintained daily logs of shift activity
  • Conducted internal security checks and distributed meals
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
  • Attended regular trainings and maintained appropriate certifications
  • Enforced resident behavior management system and wrote incident reports for infractions
  • Supervised the meal distribution and observed inmates during meals
  • Maintained communications with all other areas of the facility at all times
  • Received property from incoming inmates, provided receipts and inspected items for contraband
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.

Education

Associate of Applied Science - Social Work

Middle Georgia State University
Macon, GA
01.2011

Skills

  • Sales professional
  • Conflict resolution skills
  • Conflict resolution
  • Employee training
  • Store operations
  • Store opening and closing procedures
  • Retail inventory management
  • Team-oriented
  • MS Office proficient
  • Outstanding communication skills
  • Shift checklists
  • Payment processing
  • Payment
  • Exceptional
  • Team leadership
  • Inmate monitoring
  • Facility security
  • Work crew management
  • Contraband seizure
  • Belongings inspection
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Mental health awareness
  • Policy enforcement
  • Safety
  • Weapons training
  • Prisoner transport
  • CCTV monitoring
  • Emergency management
  • Staff management
  • File and record maintenance
  • Records management
  • CPR First Aid BSL
  • Certified Nursing Aid CNA

Certification

  • CNA - Certified Nurse Assistant/Licensed
  • CPR/BSL Licensed

Timeline

Correctional Officer

Dodge State Prison
10.2017 - Current

Store Manager

Dollar General
08.2016 - 09.2017

Correctional Officer

Laurens County Sheriff, Department
06.2012 - 08.2015

Department Supervisor

The Home Depot
03.2008 - 08.2016

Associate of Applied Science - Social Work

Middle Georgia State University

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ERICA BLASH