Erica Hale
Atlanta
Summary
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Transitioning into new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging role.
Overview
8
8
years of professional experience
Work History
Capacity Coordinator II
J.B. Hunt Transport Services
04.2024 - Current
- Coordinated transportation capacity for multiple lanes, monitoring availability and ensuring timely delivery of goods.
- Analyzed shipment schedules and adjusted transportation plans to optimize capacity and minimize delays.
- Analyzed and interpreted customer survey data to identify key areas for improvement in logistics, warehousing, and transportation services.
- Provided real-time updates to internal teams and customers regarding capacity availability and delivery status.
- Handled cargo and property damage claims, including documentation, claim submission, and follow-up to ensure timely resolution and reimbursement.
- Assisted with payroll for carriers ensuring accuracy, timeliness, and compliance with company policies.
Sr. Account Manager
J.B. Hunt Transport Services
10.2023 - 04.2024
- Managed relationships with key clients, providing consultative support and delivering customized logistics and supply chain solutions to meet client needs.
- Coordinated cross-functional teams to deliver end-to-end services, from transportation and warehousing to inventory management.
- Identified and implemented process improvements to enhance operational efficiency and reduce costs for clients.
- Analyzed client data and feedback to develop new strategies for service enhancements and business growth.
- Developed regular reports and performance reviews for clients, ensuring transparency and alignment with client goals.
Manager I, Brokerage
J.B Hunt Transport Services
04.2022 - 10.2023
- Managed and mentored a team of freight brokers, ensuring they meet key performance indicators (KPIs) for service delivery, profitability, and customer satisfaction.
- Oversaw the entire brokerage process, from rate negotiations to carrier coordination, and ensures timely execution of shipments.
- Developed strategic partnerships with carriers, third-party logistics providers (3PLs), carriers, cross docks, and customers to optimize supply chain efficiencies and minimize costs.
- Managed the invoicing and pay distribution processes for cross-docking operations, ensuring accurate and timely payments for transportation and storage services.
- Coordinated with external vendors and partners to resolve discrepancies or disputes related to storage fees, transportation charges, or other service-related costs.
- Ensured compliance with industry standards and regulations related to rate agreements, billing practices, and financial reporting.
Sr. Capacity Procurement Representative
J.B. Hunt Transport Services
01.2022 - 04.2022
- Led procurement efforts to secure reliable transportation capacity for high-priority and complex lanes, ensuring cost efficiency and on-time delivery.
- Negotiated rates, terms, and contracts with key carriers to optimize capacity availability and reduce transportation costs.
- Analyzed data and market trends to forecast capacity needs and identify opportunities for cost savings and process improvements.
- Collaborated with internal teams, including operations, finance, and sales, to align capacity procurement strategies with overall business objectives.
- Tracked carrier performance, conducts root-cause analysis for any disruptions, and implements corrective actions to maintain service levels.
Capacity Procurement Representative
J.B. Hunt Transport Services
02.2021 - 01.2022
- Procured transportation capacity by negotiating rates and securing available carriers for various freight needs (LTL, FTL, etc.).
- Developed strong relationships with carriers to ensure reliable, cost-effective capacity for assigned lanes and routes.
- Analyzed market conditions to identify trends in transportation capacity, adjusting procurement strategies accordingly.
- Worked closely with internal operations, sales, and customer service teams to ensure timely and accurate delivery of goods.
Manager I
JB Hunt Transport Services
02.2021 - Current
- Performed statistical analysis to gather data for operational and forecast team needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Server/Carside Specialist
NRP Restaurants
11.2018 - 12.2020
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Vehicle Immobilization Operator
Castle Parking Solutions
12.2018 - 07.2019
- Tasked with the immobilization of illegally parked vehicles on privately owned, contracted properties
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Conducted safety inspections on vehicles and equipment to verify proper operation.
Supervisor/Team Leader Manager
Marble Slab Creamery
02.2017 - 12.2018
- Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget
- Managed up to 10 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
- Develop monthly and quarterly budget with updated ordering, staffing and marketing costs
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
Bachelor of Arts - Criminal Justice, Sociology
Clark Atlanta University
Atlanta, GA05.2020
Skills
- Strategic planning
- Staff management
- Sales and Marketing
- Business development
- Project management
- Data entry
- Process improvement
- Team collaboration
- Adaptability and flexibility
Timeline
Capacity Coordinator II
J.B. Hunt Transport Services
04.2024 - Current
Sr. Account Manager
J.B. Hunt Transport Services
10.2023 - 04.2024
Manager I, Brokerage
J.B Hunt Transport Services
04.2022 - 10.2023
Sr. Capacity Procurement Representative
J.B. Hunt Transport Services
01.2022 - 04.2022
Capacity Procurement Representative
J.B. Hunt Transport Services
02.2021 - 01.2022
Manager I
JB Hunt Transport Services
02.2021 - Current
Vehicle Immobilization Operator
Castle Parking Solutions
12.2018 - 07.2019
Server/Carside Specialist
NRP Restaurants
11.2018 - 12.2020
Supervisor/Team Leader Manager
Marble Slab Creamery
02.2017 - 12.2018
Bachelor of Arts - Criminal Justice, Sociology
Clark Atlanta University
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