Erica Higgs
Grovetown
Summary
Knowledgeable Clinical Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Manager
Piedmont Hospital
Augusta
10.2021 - Current
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Coordinated weekly work schedules for departmental staff.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Liaised between patients and physicians, initiating discussions regarding care.
- Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance.
Clinical Nurse Educator, Perioperative Services
University Hospital
Augusta
10.2016 - 10.2021
- Arranged and led informative and engaging training and conducted educational sessions instructing employees on the use, safety and efficacy of approved medical-device products.
- Validated competency of employees and that required certifications are up to date.
- Participated in and used evidenced-based research to identify strategies to improve professional development, nursing practice and patient outcomes.
- Revised departmental and house wide policies using the latest practices.
- Identified areas for training, coordinated and maintained records of orientation and continuing education.
- Served as a clinical resource to departmental staff, students and other departments and contributes to the teamwork that is essential to ensure high quality patient care.
- Taught Basic Life Support and Advanced Certified Life Support classes.
- Assisted in the implementation of the Nose to Toes Program.
- Knowledge of AORN and APSAN guidelines.
- Delivered industry-leading educational experiences by integrating theoretical knowledge, evidence-based principles and expertise in clinical nursing.
Registered Nurse, Women's Operating Room
University Hospital
Augusta
01.2013 - 10.2016
- Minimized contamination by enforcing infection and prevention controls along with strict safety regulations for every procedure.
- Optimized rooms for each procedure, following hospital practices and surgeon preferences.
- Managed circulation needs, handling overall nursing care of patients in all phases of perioperative care.
- Decreased unnecessary complications through patient advocacy, proper positioning, and diligent review of condition and responses at regular intervals.
- Prepared department for Joint Commission and Magnet certification and accreditation.
- Mentored nursing staff and students.
Registered Nurse, IV Team
University Hospital
Augusta
02.2010 - 01.2013
- Assessed various catheters for signs of blood stream infections, drew venous and arterial labs and started PICC lines via ultrasound guidance.
- Trained and mentored employees in correct practice standards and aseptic techniques.
- Counseled and educated patients on peripherally/centrally inserted lines and the importance of reducing the risks of infections while in the hospital setting and at discharge.
- Liaised between patients and physicians to ensure proper venous or central access in relation to the patients medical history and prescribed medications.
Registered Nurse, Cardiology
University Hospital
Augusta
12.2006 - 02.2010
- Enhanced patient outcomes by the careful monitoring and accurate documentation of patients with acute and chronic conditions.
- Supported the needs of patients undergoing various cardiovascular procedures.
- Treated and educated patients with various cardiology and respiratory diseases and disorders alongside a multidisciplinary team.
- Nurse- Orthopedic and Trauma.
Registered Nurse, Orthopedics and Trauma
Medical College of Georgia
Augusta
07.2002 - 02.2009
- Worked effectively with diverse team to care for trauma and orthopedic patients with various injuries, disorders and diseases.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans and discharge care.
- Assisted doctors with invasive procedures at the bedside.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT01.2018
Masters of Science - Nursing Leadership and Management
Western Governors University
Salt Lake City, UT01.2015
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT01.2011
Associate of Science - Nursing
Augusta State University
Augusta, GA01.2006
Diploma - Nursing
Anoka-Hennepin Technical College
Anoka, MN01.2002
Skills
- Clinical operations
- Team leadership
- Financial management
- Effective communication
- Team management
- Training and mentoring
Certification
- BLS Instructor Certification: March 2017-current
- ACLS Instructor Certification: March 2017-current
- PALS Certified: August 2017-current
- Periop 101 Graduate: January 2018
- Periop 101 Instructor: January 2018
- Certified Ambulatory Perianesthesia Nurse National Certification: April 2018-current
Accomplishments
- AORN Grant Recipient: 2019
- AORN Excellence and Individual Achievement Award: 2018
- Stryker Professional Education Grant Recipient: 2019
- Sigma Theta Tau International Honor Society of Nursing: 2017
Timeline
Clinical Manager
Piedmont Hospital
10.2021 - Current
Clinical Nurse Educator, Perioperative Services
University Hospital
10.2016 - 10.2021
Registered Nurse, Women's Operating Room
University Hospital
01.2013 - 10.2016
Registered Nurse, IV Team
University Hospital
02.2010 - 01.2013
Registered Nurse, Cardiology
University Hospital
12.2006 - 02.2010
Registered Nurse, Orthopedics and Trauma
Medical College of Georgia
07.2002 - 02.2009
MBA - Healthcare Management
Western Governors University
Masters of Science - Nursing Leadership and Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Augusta State University
Diploma - Nursing
Anoka-Hennepin Technical College
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