ERICA HONORE
Riverdale
Summary
Dedicated Hospitality Professional with over 5 years of experience in Hilton properties, including Embassy Suites and DoubleTree. Expertise in front desk operations, guest interaction management, and maintaining high levels of guest satisfaction in fast-paced environments. Recognized for strong communication skills and commitment to service excellence, ensuring prompt resolution of guest concerns and adherence to hospitality protocols.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton
12.2022 - 09.2023
- Supported daily front office operations ensuring smooth check-in/check-out
- Managed reservations, verified payments, and maintained billing accuracy
- Resolved guest concerns professionally, escalating when needed
- Assisted with conferences, group arrivals, and event preparation
- Modeled Hilton service standards and supported new team members
Front Desk Agent
DoubleTree by Hilton
04.2022 - 12.2022
- Delivered high-quality guest service aligned with DoubleTree standards
- Assigned rooms strategically to maximize guest satisfaction
- Coordinated transportation and special guest requests
Guest Service Agent
Embassy Suites by Hilton
12.2021 - 04.2022
- Ensured exceptional guest experiences by addressing inquiries and concerns in a timely manner.
- Facilitated seamless service flow by supporting leadership during high-demand periods.
- Maintained positive guest relations through effective communication and problem-solving skills.
- Collaborated with team members to uphold service standards and exceed guest expectations.
Front Desk Receptionist
DoubleTree by Hilton
02.2020 - 09.2021
- Managed front desk operations, reservations, and payment verification
- Assisted with group check-ins and conference hosting
Server / Bartender
DoubleTree by Hilton
07.2017 - 09.2021
- Provided exceptional food and beverage service in a fast-paced hotel setting
- Conducted inventory control and maintained health and safety standards
Education
High School Diploma -
Banneker High School
College Park, GASkills
- Front Office Operations
- Guest Satisfaction
- Team Support
- Hilton Brand Standards
- Service Recovery
- Reservations & PMS
- Cash Handling
- Conflict Resolution
- Training Support
- Multitasking Under Pressure
- Hospitality services
- Guest relations
- Credit and cash payments
- Guest accommodations
- Listening skills
- Administrative skills
Timeline
Front Desk Agent
Embassy Suites by Hilton
12.2022 - 09.2023
Front Desk Agent
DoubleTree by Hilton
04.2022 - 12.2022
Guest Service Agent
Embassy Suites by Hilton
12.2021 - 04.2022
Front Desk Receptionist
DoubleTree by Hilton
02.2020 - 09.2021
Server / Bartender
DoubleTree by Hilton
07.2017 - 09.2021
High School Diploma -
Banneker High School
ADDITIONAL EXPERIENCE
- Cashier – Panera Bread
- Security Guard – Vinson Guard Service
- Server – Hotel Indigo
- Childcare Provider – Honore Childcare