ERICA JACKSON
Austell
Summary
Dedicated Cargo Customer Service Representative at Delta Air Lines with a proven track record of providing exceptional customer service and maintaining in-depth product knowledge. Skilled in documentation and employee training, adept at active listening and problem-solving to ensure customer satisfaction. Experienced in mentoring new team members and collaborating effectively within a dynamic workforce environment.
Committed to contributing positively and making meaningful impact on team goals.
Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
Work History
Cargo CSC Employee Engagement Team Member
Delta Air Lines, Inc
Atlanta, GA
02.2024 - Current
- Curated and executed engagement strategies to enhance employee satisfaction and retention.
- Designed and implemented team-building activities and wellness programs to enhance collaboration and boost morale.
- By implementing these duties, I helped Delta Cargo CSC enhance workplace morale, help promote positivity in a professional organization that values culture and supports employee retention and productivity. My work helps ensure that employees feel valued, engaged, and motivated, which contributes to overall organizational success.
Cargo Customer Service Representative
Delta Air Lines
Atlanta, Georgia
01.2023 - Current
- Articulated information clearly and concisely in both verbal and written formats to ensure positive customer experiences.
- Resolved customer inquiries to guarantee satisfaction and enhance service experience.
- Resolved complex customer concerns to enhance satisfaction and loyalty towards the company.
- Leveraged comprehensive product knowledge to enhance customer experience through informed suggestions and recommendations.
- Facilitated training and mentoring programs for new team members.
- Ensured compliance with company policies and procedures while delivering exceptional service.
- Resolved customer inquiries efficiently, enhancing overall satisfaction through effective communication.
Education
Certification - Medical Assistance
Memphis Job Corps Center
Memphis, TN04-2004
Skills
- Optimistic mindset
- Employee training
- Service excellence
- Prioritization and scheduling
- Accurate data entry
- Problem-solving
- Logical evaluation
- Customer relations
- Cross-functional collaboration
Timeline
Cargo CSC Employee Engagement Team Member
Delta Air Lines, Inc
02.2024 - Current
Cargo Customer Service Representative
Delta Air Lines
01.2023 - Current
Certification - Medical Assistance
Memphis Job Corps Center