Organized and dependable candidate at successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Toddler Teacher Assistant
Bright minds learning and childcare center
03.2017 - Current
Engaged with children on individual basis to build positive relationships and promote learning.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Representative
Humana
08.2014 - 02.2017
Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Educated clients about health insurance coverage options, benefits and costs.
Educated clients on insurance policies and procedures.
Customer Service Representative
Amazon
06.2011 - 07.2013
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Residential House Cleaner
Molly Maid
09.2008 - 10.2010
Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Provided excellent house cleaning and maid services to clients.
Adhered to professional house cleaning checklist.
Exceeded client expectations to garner future services.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Dusted picture frames and wall hangings with cloth.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Pebblebrook High School
Mableton, GA
05.2010
Skills
Sanitation and Hygiene
Emotionally Supportive
Teacher Support
Disciplinary Enforcement
Customer Service
Health and Safety
Food Handling Preparation
Billing
Certification
First Aid Certification CPR Certification
Timeline
Toddler Teacher Assistant
Bright minds learning and childcare center
03.2017 - Current
Customer Service Representative
Humana
08.2014 - 02.2017
Customer Service Representative
Amazon
06.2011 - 07.2013
Residential House Cleaner
Molly Maid
09.2008 - 10.2010
Pebblebrook High School
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