Erica Johnson
Austell
Summary
Organized and dependable candidate at successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Toddler Teacher Assistant
Bright minds learning and childcare center
03.2017 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Representative
Humana
08.2014 - 02.2017
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Educated clients on insurance policies and procedures.
Customer Service Representative
Amazon
06.2011 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Residential House Cleaner
Molly Maid
09.2008 - 10.2010
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Pebblebrook High School
Mableton, GA05.2010
Skills
- Sanitation and Hygiene
- Emotionally Supportive
- Teacher Support
- Disciplinary Enforcement
- Customer Service
- Health and Safety
- Food Handling Preparation
- Billing
Certification
First Aid Certification CPR Certification
Timeline
Toddler Teacher Assistant
Bright minds learning and childcare center
03.2017 - Current
Customer Service Representative
Humana
08.2014 - 02.2017
Customer Service Representative
Amazon
06.2011 - 07.2013
Residential House Cleaner
Molly Maid
09.2008 - 10.2010
Pebblebrook High School
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