Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Erica L. Geisel

Dawsonville

Summary

11 years of experience in accounLng operaLons in a fast-paced environment. 13 years of experience customer service representaLve. Strong ability to communicate effecLvely and pay close aRenLon to company's financial protocol and processes Keen aRenLon to detail. Proficient in MicrosoX Office Suite, SAP, OCR, AS 400, JD Edwards, ImageNow, Document Pro, Pub Works, Waste Works, QuickBooks.

Overview

25
25
years of professional experience

Work History

Accounts Payable Specialist

Southern Staircase, Inc.
11.2019 - Current
  • Review and correct price discrepancies on PO and non PO invoices
  • Perform three-way match for receipt of goods, invoice and purchase orders
  • Enter and maintain rents and CAM charges for all facilities
  • Prepare and approve weekly check and ACH payments, including receiving signatures from management, and send to proper vendor
  • Perform month end close duties, reconcile all statements against A/P aging and goods received, reconcile account transactions against the general ledger, vouchering of all invoices, bank and credit card reconciliations, enter accruals
  • Create and maintain all vendor, sub contractor files, COI's, W9's, 1099's
  • Provide credit applications and credit references to new vendors
  • Provide courteous, timely and accurate information to our vendors regarding payment confirmations, price discrepancies, shipping / receiving errors and general inquiries

Customer Service Representative 1

Riley County Public Works
12.2018 - 09.2019
  • Provide front line customer service using customer courtesy, answering incoming calls, directing calls and providing information to the general public
  • Receive incoming Water and Solid Waste payments via cash, check, credit card into Waste Works and QuickBooks
  • Enter outgoing payments for capital projects from Document Pro to QuickBooks
  • Create and daily maintain the solid waste tonnage spreadsheet, balances and reconcile monthly invoices and statement
  • Assist daily with counting the Solid Waste cash bags
  • Assist in month end activities, creating monthly billing statements, late letters
  • Reconciling deposits with receipts from online payments, clerks receipts, drop box
  • Responsible for receiving, scanning and entering historical and current information into ImageNow
  • Maintain records and filing systems for the Water and Solid Waste customers
  • Transport items daily between County buildings and other non-County establishments as necessary
  • Create work orders and service requests from the general public and employees
  • Electronically maintain and update Safety Data Sheets

Accounts Payable Specialist

LONZA
02.2011 - 06.2018
  • Review & process PO/Non PO invoices for payment related to expenses, materials, services & freight
  • Perform three-way match for receipt of goods, invoice and purchase orders
  • Research, analyze, and resolve quantity and price variances with Buyers/End users
  • Review/Reconcilation of GR/IR report and A/P aging report
  • Review & reconcile multiple Telecommunications, Rent, Utility and Lease accounts for multiple locations
  • Process Intercompany payment requests for multiple company codes; Create and submit wire and manual payment requests to Treasury
  • Upload and Process Monthly Vendor, Travel & Purchasing Credit Cards in SAP
  • Obtain back up, Cost Center/Order/Project codes and post to proper GL accounts
  • Assist in month end close activities including accruals & journal entry preparation
  • Assist during yearly audit, provide support backup when required
  • Maintained W-9's and 1099's for vendors
  • Trained new employees to transition to the Costa Rica Service Center
  • Reviewed checkpoints and trackers of daily duties

Customer Service Representative

LONZA
11.1999 - 02.2011
  • Handled 90+ calls daily, with duties including retrieving customer data, presenting relevant product information
  • Organized workflow to meet customer deadlines
  • Provided basic technical support for customers on a wide range of company products, resolving issues at a 95% rate
  • Respond to customer complaints and concerns immediately and facilitate mutually agreeable resolutions
  • Performed a variety of tasks in order to support the efforts of assigned Sales Representatives
  • Responsible for establishing and maintaining profitable relationships with Pool Corp, Home Depot, Ace Hardware, Leslies on behalf of the company
  • Communicate effectively with internal customers to guarantee that all customers' requirements are met
  • Support strategic sales and marketing strategies outlined by the National Sales and Marketing Managers
  • Follow systems and procedures outlined in company manuals, staff meetings, Intranet and E-mails
  • Communication via Lync, Skype and Avaya
  • Meet established goals for telephone calls and volume order entry
  • Participate as a key team player by supporting other Customer Care representatives as needed
  • Strong ability to work with a team, collaborate with colleagues and share workload as needed to provide quality customer support

Education

University of North Georgia

Skills

  • Payment processing
  • Entry verification
  • Data inputting
  • Invoice processing

Awards

  • Salespeople's Choice
  • Team Player
  • Above and Beyond

Timeline

Accounts Payable Specialist

Southern Staircase, Inc.
11.2019 - Current

Customer Service Representative 1

Riley County Public Works
12.2018 - 09.2019

Accounts Payable Specialist

LONZA
02.2011 - 06.2018

Customer Service Representative

LONZA
11.1999 - 02.2011

University of North Georgia

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Erica L. Geisel