Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Phelps

Jonesboro,GA

Summary

PROFESSIONAL SUMMARY Effective communicator with strong oral, written and interpersonal communication skills with the ability to interact effectively with all levels of company personnel and customers. I meet the qualifications for this position and believe that real world experience, education, and interest in developing and maintaining skill level in similar related fields of service, would prove beneficial also managed various issues; and I have also aided and assistant companies in relation to human resource related issues. I've served 15 years’ in investigative, analytical skills, arbitration, and mediation. My administrative consist of answering the phone, greeting customers, clerical, and customer service. I utilize my skill in communication, public speaking, and the justice system as well as maintaining caseloads and meeting deadlines. I am also in trained in grant writing, and have served my community through various volunteer and fundraising efforts, including leading various event and creating serving opportunities for the youth. Attentive Paraprofessional Educator skilled in monitoring student activities to facilitate positive and supportive learning environment. Bring 14 years of classroom management and teacher support Attentive Paraprofessional Educator skilled in monitoring student activities to facilitate positive and supportive learning environment. Bring 5 years of classroom management and teacher support.

Overview

22
22
years of professional experience

Work History

Paraprofessional Educator

Department Of Juvinile Justices
09.2022 - Current
  • Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
  • Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
  • Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
  • Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
  • Assisted teachers in managing classroom behavior by enforcing rules and implementing positive reinforcement strategies.
  • Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
  • Ensured a safe learning environment by monitoring student activities and adhering to school safety protocols at all times.

HR/Administrative Assistant

Curtis Green Companies
08.2018 - 01.2020
  • Preparing or updating benefit records related to spending accounts, pensions, and health
  • Explaining benefit policies, procedures, laws, and standards to new and retired participants
  • Performing administrative duties in relation to company operations and other necessary duties

Administrative/ HR

Home Life Properties
06.2017 - 07.2018
  • Generalist-40 hours week, Processed necessary paperwork for onboarding employees
  • Performed administrative and clerical duties
  • Addressing any benefit related issues, such as work HRA, health care expenses, life insurance, and beneficiaries

Dispatcher

Diebold Security
01.2015 - 01.2018
  • Respond to alarm messages from multiple software applications accurately documenting each action taken for historical records
  • Dispatch police, fire, or guard service for alarm signals as necessary
  • Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity

Grant Writer/Investigation/Charity Analyst

Better Business Bureau
01.2002 - 01.2014
  • Identify diversified funding and grant sources for current and new nonprofit
  • Investigated scrupulous companies that may run afoul
  • Reviewed ads in accordance with state and federal guidelines

Education

Some College (No Degree) - Accounting

Stark State Community College
Canton, OH

Some College (No Degree) - Public Speaking

Cape Fear Community College
Wilmington, NC

Justice Studies/Intervention

Kent State University
Stark, OH

No Degree - Paraprofessional

GACE
07.2022

Skills

  • Skilled at virtual online skills including complaints, customer service, and billing
  • Performed various clerical duties including multi line phone system, and administrative
  • Highly capable of carrying out oral, and written directions
  • Proficient in
  • Microsoft Office, software including Excel, PowerPoint, Word, Outlook
  • Highly skilled and inbound as well as outbound customer service
  • Experienced in Investigation/Analytical Skills allowing me determine that companies and individual meet regulatory standards
  • Skilled in HR related duties including onboarding,accounts payable, benefits, and pensions

Timeline

Paraprofessional Educator

Department Of Juvinile Justices
09.2022 - Current

HR/Administrative Assistant

Curtis Green Companies
08.2018 - 01.2020

Administrative/ HR

Home Life Properties
06.2017 - 07.2018

Dispatcher

Diebold Security
01.2015 - 01.2018

Grant Writer/Investigation/Charity Analyst

Better Business Bureau
01.2002 - 01.2014

Some College (No Degree) - Accounting

Stark State Community College

Some College (No Degree) - Public Speaking

Cape Fear Community College

Justice Studies/Intervention

Kent State University

No Degree - Paraprofessional

GACE
Erica Phelps