Erica Resby
Atlanta
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Columbia Residential
Atlanta
11.2020 - 12.2025
- Coordinated community events to boost resident engagement and participation.
- Maintained accurate records of resident activities and community operations.
- Supported lease administration, ensuring compliance with company policies.
- Assisted in managing resident communications and service requests efficiently.
- Collaborated with maintenance staff to address tenant repair requests promptly.
- Monitored community amenities to ensure cleanliness and availability for residents.
- Provided assistance in preparing monthly reports on community activities and feedback.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Updated resident accounts with latest personal information and recent payments.
- Served as a point of contact for vendors providing services for the organization.
- Maintained accurate financial records related to organizational expenditures.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Responded promptly to inquiries from members of the public.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Developed marketing materials for various projects within the community.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Facilitated and maintained compliance with federal housing re-certification regulations.
- Investigated potential violations of lease agreements by tenants.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Improved NOI through rent growth and expense management.
- Drove facility growth and increased resident morale by planning special activities.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Led crisis management efforts to address community concerns promptly.
- Developed and enforced community guidelines to maintain a positive environment.
- Monitored community conversations and provided timely responses to inquiries.
- Educated community members on products, services, and initiatives.
- Oversaw the recruitment and training of new community team members.
- Negotiated with vendors and service providers for community events.
- Coordinated volunteer activities and managed a team of XX volunteers.
- Consulted with staff on resolution of complex service issues.
- Acted as consultant to community programs by interpreting regulations and policies.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Education
High School Diploma -
Alonzo A. Crim High School
Atlanta, GA05-2001
Skills
- Lease administration and compliance
- Resident engagement and community outreach
- Financial recordkeeping and budgeting
- Property inspections and maintenance
- Customer relationship management
- Data management and analysis
- Problem solving and conflict resolution
- Effective communication skills
- Team leadership and staff training
- Time management and organization
- Records administration and document control
- Hospitality and accommodation services
- Expertise in Real Page, Yardi, HUD 811, AH Home-Flex
- Deposit accounting and payment processing
- Customer service excellence
- Calendar management and scheduling
- Tenant laws and eviction processes
- Operations management strategies
- Financial reporting and analysis
- Public speaking and presentation skills
- Active listening and relationship building
- Workplace safety protocols
References
References available upon request.
Timeline
Assistant Community Manager
Columbia Residential
11.2020 - 12.2025
High School Diploma -
Alonzo A. Crim High School