Erica Wertz
Alma
Summary
Motivated business professional bringing over 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
6
6
years of professional experience
Work History
Owner/Cleaning Supervisor
Wertz Cleaning Service, LLC
02.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Education
Bacon County High School
Alma, GA05.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Staff Management
- Project estimating
- Strategic Planning
- Business Planning
- Team Oversight
- Staff hiring
- Financial Management
- Bidding processes
- Contract Management
- Administrative Oversight
- Product branding
i have a Cleaning / Handyman Team and we are ready to take on more projects an expand our services.
Wertz Cleaning Service, LLC we have a Team of Cleaners and a Team of Handyman. We are ready to take on more projects & clients to expand our services to the surrounding counties in our area.
Timeline
Owner/Cleaning Supervisor
Wertz Cleaning Service, LLC
02.2018 - Current
Bacon County High School
Similar Profiles
Rachael PaulRachael Paul
ABA Therapist Tech at Ferrell And Wertz Consulting, LLCABA Therapist Tech at Ferrell And Wertz Consulting, LLC
NKECHI NWEKENKECHI NWEKE
Customer Service Representative at Crystalkin Cleaning Service LLCCustomer Service Representative at Crystalkin Cleaning Service LLC
ABDALLAH ELDEBAISABDALLAH ELDEBAIS
Cleaning Owner at Cleaning Anytime Service LLCCleaning Owner at Cleaning Anytime Service LLC