Erica Wilson
Atlanta
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at The Dunes. Adept at anticipating guest needs and fostering memorable dining experiences, I excel in communication and food safety. Recognized for training new staff and enhancing team collaboration, I consistently deliver high-quality service in fast-paced environments.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
SERVER
The Dunes
Edgartown
04.2022 - 11.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
SERVER/LINE COOK
The oasis
Death Valley
10.2021 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Monitored food and beverage levels to satisfy customer needs
- Delivered customer checks and securely processed credit card or cash payments
SERVER
Chilli's
East point
01.2022 - 02.2023
- Demonstrated ability to interact with customers in a friendly and professional manner
- Greeted and accommodated guests, building positive experience from first interaction
- Assisted with training of new staff members
- Exercised focus and concentration to keep track of tables and remember orders
- Delivered customer checks and securely processed credit card or cash payments
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer satisfaction
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated customers
SERVER
Yard house
Tucson
07.2018 - 09.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Tested web applications for compatibility with various browsers and platforms like Internet Explorer
- Memorized menu to help diners make informed meal choices
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
Education
HIGH SCHOOL DIPLOMA -
McNair
Atlanta, Ga05.2011
Skills
- Customer service
- Food safety
- Communication skills
- Time management
- Team collaboration
- Guest relations
- Sales techniques
- Attention to detail
- Training others
- Problem solving
- Adapted service
- Wine pairing
- Supply restocking
- Table setting knowledge
- Front-of-house display creation
- Food sales and promotion
- Food and beverage pairings
- High volume dining
- Item promotion
- Suggestive selling
- Banquet coordination
- Strong work ethic
- Hostess support
Timeline
SERVER
The Dunes
04.2022 - 11.2024
SERVER
Chilli's
01.2022 - 02.2023
SERVER/LINE COOK
The oasis
10.2021 - 04.2024
SERVER
Yard house
07.2018 - 09.2021
HIGH SCHOOL DIPLOMA -
McNair