Erica Wright
Sailormen Inc (Popeyes)
Valdosta
14
years of professional experience
Dynamic General Manager with expertise in operations management, team building, and training initiatives. Proven track record of enhancing service efficiency and fostering a positive work environment to drive employee engagement.
Work History
General Manager/Area Coach
1 Year 6 Months- Directed operations to enhance service efficiency and customer satisfaction.
- Implemented training programs to improve staff performance and retention.
- Analyzed sales data to identify trends and optimize inventory management.
- Streamlined communication between departments to improve workflow effectiveness.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Oversaw budgeting processes, ensuring cost control and financial accountability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored compliance with health and safety regulations across all locations.
General Manager
4 Years 2 Months- Developed strategic initiatives to increase market share and brand loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
1 Year 6 Months- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
6 Years 6 Months- Coordinated daily operations to enhance team efficiency and service quality.
- Assisted in training new staff on operational procedures and customer service standards.
- Analyzed service patterns and created schedules that effectively aligned staff availability with peak customer traffic.
- Implemented inventory management practices to streamline supply ordering processes.
- Evaluated customer feedback to identify areas for service improvement and training needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
5 Years 4 Months- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Time management
Effective leader
Training and coaching
Timeline
General Manager/Area Coach
Sailormen Inc (Popeyes)
02.2025 - CurrentRead More
General Manager
Burger King
03.2021 - 05.2025Read More
General Manager
Chipotle
06.2019 - 12.2020Read More
Assistant Manager
Remoulade
06.2013 - 10.2018Read More
Assistant Manager
Centerplate, A Sodexo
08.2012 - 02.2019Read More
Woodham High School
High School Diploma
Read More