ERICCA WHITE
Atlanta
Summary
Dynamic individual with hands-on experience in all facets of customer care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
RECORA Inc.
12.2022 - Current
- Facilitated enrollment processes by guiding potential clients through application procedures and requirements.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Managed data entry into CRM systems, ensuring accuracy and compliance with regulatory standards.
Senior Collector
Fiserv
07.2020 - 01.2022
- Led team initiatives to improve customer engagement and reduce delinquency rates through targeted communication.
- Maximized revenue recovery by conducting thorough account investigations and addressing discrepancies promptly.
- Established strong relationships with clients, facilitating negotiations and fostering a positive resolution experience.
Fraud Prevention Specialist
Apple Inc.
08.2015 - 05.2020
- Analyzed transaction data to identify and mitigate fraudulent activities of both simple and complex blocked online credit card orders.
- Developed and implemented fraud detection strategies to enhance security measures.
- Collaborated with cross-functional teams to investigate and resolve complex fraud cases.
Education
Associate of Science - Business Management
Columbus State Community College
Columbus, Ohio, OHSkills
- Clear written communication
- Strong customer support skills
- Effective problem solving
Timeline
Enrollment Specialist
RECORA Inc.
12.2022 - Current
Senior Collector
Fiserv
07.2020 - 01.2022
Fraud Prevention Specialist
Apple Inc.
08.2015 - 05.2020
Associate of Science - Business Management
Columbus State Community College