Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erick Rolle

Sandy Springs

Summary

Dynamic Housekeeping Manager with extensive experience at Multiple Hotels, excelling in staff training and quality assurance. Proven track record in optimizing workflows and enhancing guest satisfaction through effective inventory management and team leadership. Committed to maintaining high cleanliness standards and fostering a positive work environment.

Overview

21
21
years of professional experience

Work History

Housekeeping Supervisor

Homewood Suite by Hilton Hotels
Buckhead
01.2024 - Current
  • Supervised daily housekeeping operations to ensure guest satisfaction and cleanliness.
  • Trained and mentored staff on proper cleaning techniques and safety protocols.
  • Coordinated scheduling for housekeeping team to optimize workflow efficiency.
  • Inspected guest rooms and public areas for quality assurance and compliance standards.
  • Managed inventory of cleaning supplies and ordered items as needed.
  • Collaborated with front desk to address special guest requests promptly.
  • Implemented new cleaning procedures to enhance service quality and consistency.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

Housekeeping Supervisor

Marriot Hotel
Dunwoody
08.2020 - 08.2023
  • Supervised daily housekeeping operations to ensure guest satisfaction and cleanliness.
  • Trained and mentored staff on proper cleaning techniques and safety protocols.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.

House Keeping Manager

bahama resorts
Nassau
07.2018 - 05.2020
  • Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
  • Trained staff on cleaning techniques and safety procedures in a resort environment.
  • Managed inventory of cleaning supplies and equipment for efficient operations.
  • Resolved customer complaints in a timely manner.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Manager of Operations

Starbucks
Nassau
06.2008 - 07.2018
  • Oversaw daily operations to ensure efficient store performance and customer satisfaction.
  • Managed team schedules to optimize labor costs and maintain service levels.
  • Implemented training programs for staff on product knowledge and customer service standards.
  • Conducted regular performance evaluations to provide feedback and support employee development.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.

Assistant Manager

Atlantis Resorts
Nassau
06.2004 - 04.2008
  • Supervised daily housekeeping operations for a luxury hotel, ensuring high cleanliness standards.
  • Trained and mentored housekeeping staff on best practices and safety protocols.
  • Managed inventory of cleaning supplies and equipment for efficient usage.
  • Developed cleaning schedules to optimize workflow and coverage across all areas.

Education

Associate of Arts - Business Administration

Success Training College
Nassau Bahamas
06-2018

Intermediate Certificate - Human Resources Management

Allison Online Learning
04-2016

Associate of Arts - International Business Management

Florida Atlantic University
Boca Raton, FL
05-2000

Skills

  • Staff training
  • Quality assurance
  • Inventory management
  • Cleaning procedures
  • Guest relations
  • Workflow optimization
  • Team leadership
  • Time management
  • Customer service

Timeline

Housekeeping Supervisor

Homewood Suite by Hilton Hotels
01.2024 - Current

Housekeeping Supervisor

Marriot Hotel
08.2020 - 08.2023

House Keeping Manager

bahama resorts
07.2018 - 05.2020

Manager of Operations

Starbucks
06.2008 - 07.2018

Assistant Manager

Atlantis Resorts
06.2004 - 04.2008

Associate of Arts - Business Administration

Success Training College

Intermediate Certificate - Human Resources Management

Allison Online Learning

Associate of Arts - International Business Management

Florida Atlantic University
Erick Rolle