Erick Rolle
Sandy Springs
Summary
Dynamic Housekeeping Manager with extensive experience at Multiple Hotels, excelling in staff training and quality assurance. Proven track record in optimizing workflows and enhancing guest satisfaction through effective inventory management and team leadership. Committed to maintaining high cleanliness standards and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Housekeeping Supervisor
Homewood Suite by Hilton Hotels
Buckhead
01.2024 - Current
- Supervised daily housekeeping operations to ensure guest satisfaction and cleanliness.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Coordinated scheduling for housekeeping team to optimize workflow efficiency.
- Inspected guest rooms and public areas for quality assurance and compliance standards.
- Managed inventory of cleaning supplies and ordered items as needed.
- Collaborated with front desk to address special guest requests promptly.
- Implemented new cleaning procedures to enhance service quality and consistency.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Housekeeping Supervisor
Marriot Hotel
Dunwoody
08.2020 - 08.2023
- Supervised daily housekeeping operations to ensure guest satisfaction and cleanliness.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
House Keeping Manager
bahama resorts
Nassau
07.2018 - 05.2020
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained staff on cleaning techniques and safety procedures in a resort environment.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Resolved customer complaints in a timely manner.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Manager of Operations
Starbucks
Nassau
06.2008 - 07.2018
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Managed team schedules to optimize labor costs and maintain service levels.
- Implemented training programs for staff on product knowledge and customer service standards.
- Conducted regular performance evaluations to provide feedback and support employee development.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Hired and onboarded team members to meet immediate and expected demand.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
Assistant Manager
Atlantis Resorts
Nassau
06.2004 - 04.2008
- Supervised daily housekeeping operations for a luxury hotel, ensuring high cleanliness standards.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Developed cleaning schedules to optimize workflow and coverage across all areas.
Education
Associate of Arts - Business Administration
Success Training College
Nassau Bahamas06-2018
Intermediate Certificate - Human Resources Management
Allison Online Learning
04-2016
Associate of Arts - International Business Management
Florida Atlantic University
Boca Raton, FL05-2000
Skills
- Staff training
- Quality assurance
- Inventory management
- Cleaning procedures
- Guest relations
- Workflow optimization
- Team leadership
- Time management
- Customer service
Timeline
Housekeeping Supervisor
Homewood Suite by Hilton Hotels
01.2024 - Current
Housekeeping Supervisor
Marriot Hotel
08.2020 - 08.2023
House Keeping Manager
bahama resorts
07.2018 - 05.2020
Manager of Operations
Starbucks
06.2008 - 07.2018
Assistant Manager
Atlantis Resorts
06.2004 - 04.2008
Associate of Arts - Business Administration
Success Training College
Intermediate Certificate - Human Resources Management
Allison Online Learning
Associate of Arts - International Business Management
Florida Atlantic University
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