Ericka Hunter
Norcross
Summary
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Determined Electronics Sales Associate with a positive attitude and remain composed under pressure. Used to working in busy customer-centered environments. Looking to join a new organization in a sales-driven role.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Sales-focused individual known for landing new business opportunities in high-volume retail markets for many years. Smart and effective at working as part of a team. Looking for an Electronics Sales Associate role with an established company.
Resourceful Electronics Sales Associate known for high productivity and efficient task completion. Brings specialized skills in customer relationship management, product knowledge, and inventory management to every sales opportunity. Excels using active listening, communication, and problem-solving to enhance customer satisfaction and achieve sales targets.
Overview
5
5
years of professional experience
2009
2009
years of post-secondary education
Work History
Electronics Sales Associate
Walmart
Miami
09.2011 - 10.2013
- Assisted customers in selecting electronics and accessories based on needs.
- Maintained knowledge of current promotions and product features for informed sales.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Responded to customer inquiries and resolved issues efficiently and professionally.
- Monitored stock levels and reported inventory shortages to management promptly.
- Participated in training sessions to improve product knowledge and sales techniques.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Promoted additional services such as extended warranties and repair plans.
- Explained technical features and services associated with electronic items to customers.
- Resolved customer complaints regarding products or services in a timely manner.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Completed customer's purchase by effectively processing credit and debit cards, cash, and personal checks.
- Demonstrated knowledge of product features and benefits to customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Adhered to all safety regulations while handling electrical equipment or appliances.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Garden Center Associate
Walmart
Miami
08.2011 - 10.2013
- Assisted customers in selecting plants and gardening supplies.
- Maintained plant displays and ensured proper watering schedules.
- Operated cash register and processed customer transactions efficiently.
- Monitored plant health and reported issues to management promptly.
- Participated in regular training on new products and gardening techniques.
- Resolved customer complaints in a professional manner.
- Operated cash register to process customer payments accurately and efficiently.
- Provided advice on how to care for plants and landscaping solutions.
- Assisted customers with plant selection and purchase decisions.
- Participated in community events that promoted the garden center's offerings.
- Responded to questions from customers regarding product availability or pricing.
- Maintained accurate records of daily transactions and inventory levels.
- Inspected plants for signs of disease or damage before sale.
- Maintained cleanliness of the garden center by sweeping floors, emptying trash cans, cleaning windows.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
Customer Service Cashier
Walmart
Miami
10.2011 - 05.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and voucher payments accurately during peak hours.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Resolved customer complaints promptly to ensure a positive shopping experience.
- Collaborated with team members to streamline checkout procedures effectively.
- Trained new cashiers on operational processes and customer service expectations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
Pharmacy Cashier
Walmart
Miami
09.2011 - 05.2012
- Processed customer transactions efficiently at point of sale.
- Assisted customers with questions regarding products and services.
- Maintained cleanliness and organization of checkout area.
- Managed cash register, ensuring accurate cash handling procedures.
- Collaborated with team members to enhance customer service experience.
- Restocked merchandise in the front-end area as needed.
- Followed company policies for safety and security during operations.
- Verified patient information to ensure accuracy of prescriptions filled.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Assisted customers with locating specific items within the store.
- Answered phone calls from customers regarding product availability and pricing information.
- Monitored expiration dates on products stored in the pharmacy area.
- Operated computer systems to enter customer orders into the system.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Processed credit card, EBT and cash payments with electronic computer system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided accurate change for transactions and balanced the daily till at the end of each shift.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Reported any suspicious activities or theft attempts immediately to management.
- Answered incoming calls from customers regarding product availability or pricing information.
- Collaborated with pharmacy technicians to streamline workflow and improve service delivery.
- Facilitated communication between pharmacists and customers when specific pharmaceutical advice was required.
- Processed customer transactions for prescription and over-the-counter medications accurately and efficiently.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Walmart
Miami
08.2011 - 03.2012
- Processed customer transactions accurately and efficiently at checkout.
- Provided exceptional customer service to enhance shopping experience.
- Managed cash register operations and maintained accurate cash flow.
- Collaborated with team members to ensure a clean and organized workspace.
- Handled returns and exchanges following store policies and procedures.
- Stocked merchandise on shelves and organized displays for visibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
TLE Associate
Walmart
Miami
08.2011 - 03.2012
- Maintained accurate inventory levels through regular stock checks.
- Assisted customers with product inquiries and store navigation.
- Operated cash register, processing transactions efficiently and accurately.
- Collaborated with team members to improve shelf presentation and organization.
- Trained new associates on store policies and procedures.
- Ensured compliance with safety standards during daily operations.
- Managed product displays to enhance customer engagement and visibility.
- Resolved customer issues promptly, providing excellent service experience.
- Provided training to new associates on company policies and procedures.
- Managed customer returns by inspecting products for damages or defects before restocking them.
- Conducted inventory management tasks including cycle counts, stock replenishment, and order fulfillment.
- Processed incoming orders accurately and efficiently to meet customer deadlines.
- Answered incoming calls from customers regarding product availability, pricing, ordering information.
- Maintained cleanliness of the store by stocking shelves, sweeping floors, and organizing merchandise displays.
Cake Decorator
Walmart
Valdosta
04.2009 - 03.2010
- Designed unique cake decorations for various customer orders.
- Prepared and mixed ingredients for cake baking and decoration.
- Maintained a clean and organized decorating workspace in compliance with safety standards.
- Collaborated with team members to fulfill large catering orders efficiently.
- Followed company recipes and guidelines to ensure product consistency and quality.
- Monitored inventory levels of baking supplies and requested restocks as needed.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers in selecting appropriate cake designs for their events.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Handled cash, credit card and check transactions.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Education
Christian Corner Stone Accademy
Peachtree Corners, GASkills
- Customer service
- Visual merchandising
- Inventory management
- Technical product explanation
- Point of sale operation
Timeline
Customer Service Cashier
Walmart
10.2011 - 05.2012
Electronics Sales Associate
Walmart
09.2011 - 10.2013
Pharmacy Cashier
Walmart
09.2011 - 05.2012
Garden Center Associate
Walmart
08.2011 - 10.2013
Cashier
Walmart
08.2011 - 03.2012
TLE Associate
Walmart
08.2011 - 03.2012
Cake Decorator
Walmart
04.2009 - 03.2010
Christian Corner Stone Accademy