Ericka Luna
Augusta
Summary
Experienced with managing front desk operations and client interactions. Utilizes customer service and administrative skills to ensure efficient workflow. Knowledge of effective communication and problem-solving techniques.
Overview
7
7
years of professional experience
Work History
Server, Server Assistant, Host Assistant, Host
Whiskey Bar (Kitchen)
06.2022 - Current
- - Cultivate positive dining experiences by greeting and assisting guests.
- - Effectively manage phone lines and process to-go orders, supporting smooth restaurant operations.
- - Maintain quality control and speed of service by packaging takeout orders and meticulously checking for accuracy.
- - Ensure a clean and inviting restaurant environment through diligent performance of opening and closing duties.
- - Process transactions accurately and securely using various payment methods, adhering to all cash handling procedures.
- - Support team development by providing training and guidance to new hires, reinforcing restaurant standards and best practices.
Front Desk Specialist
Harmonie Medical Dermatology
06.2023 - 11.2023
- - Efficiently scheduled patient appointments and expertly managed a high volume of referral requests, contributing to optimal provider schedules and patient access to care.
- - Provided exceptional patient communication, promptly responding to calls, addressing concerns, and accurately relaying information to healthcare providers.
- - Streamlined administrative tasks for multiple providers, including encounter processing and comprehensive support.
- - Ensured the integrity and accessibility of patient medical records through diligent organization, maintenance, and adherence to HIPAA regulations.
Sales Associate
Sunglass Hut
09.2018 - 05.2022
- - Increased customer loyalty and repeat business by building strong relationships and providing exceptional service.
- - Ensured optimal store presentation and product availability through consistent inventory monitoring, replenishment, and visual merchandising.
- - Managed daily cash flow and maintained precise sales records, contributing to accurate financial reporting.
- - Led the onboarding and training of new associates, equipping them with the knowledge and skills to succeed in their roles.
- - Supported efficient store operations by proactively addressing challenges and collaborating with team members to achieve goals.
Education
Bachelor of Science - Psychology
Augusta University
Augusta, GA05.2025
Associate of Science - Psychology
Georgia Military College
Augusta, GA05.2020
Skills
- Customer Service & Communication
- Problem-Solving & Adaptability
- Team Training & Leadership
- Organization & Time Management
- Microsoft Office Suite
- Medical Office Procedures
- Professional phone communication
- Scheduling appointments
- Building relationships
Timeline
Front Desk Specialist
Harmonie Medical Dermatology
06.2023 - 11.2023
Server, Server Assistant, Host Assistant, Host
Whiskey Bar (Kitchen)
06.2022 - Current
Sales Associate
Sunglass Hut
09.2018 - 05.2022
Associate of Science - Psychology
Georgia Military College
Bachelor of Science - Psychology
Augusta University