Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ericka Spencer

Blakely

Summary

Expert in team leadership and operational management, enhancing efficiency through streamlined processes. Proven ability to foster collaboration and drive results. Committed to achieving organizational goals through effective teamwork.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supervisor

Twin Oaks Juvenile Development
07.2024 - 06.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Behavior Health Technician

Laurel Oaks Behavioral Health Center
07.2020 - 06.2025
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
  • Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.
  • Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Conducted client rounds to check on residents.
  • Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
  • Searched resident belongings prior to and during stays.
  • Taught clients how to complete basic household chores and prepare food.
  • Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
  • Prepared and submitted daily Type reports to management.
  • Facilitated skill-building groups aimed at improving social functioning among patients struggling with interpersonal difficulties.
  • Performed client intake procedures according to internal standards for new admissions.
  • Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Provided therapeutic activities to assist with patient development.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Assisted with medication administration and counting and pouring medications.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Charted on each patient daily.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Production Supervisor

Equity Group Keystone Foods
12.2014 - 04.2020
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Managed internal operational standards and productivity targets.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Shift Manager

CDG Food Inc. McDonald's
01.2006 - 12.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Education

High School Diploma - Phlebotomy

Bainbridge Technical College
Blakely, GA

Skills

  • Training and mentoring
  • Goal orientation
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Inventory management

Certification

Keystone foods service award

Ray croc "shift Manager training completed"

CPR

Safe serve certificate

Behavior health training completed

Timeline

Supervisor

Twin Oaks Juvenile Development
07.2024 - 06.2025

Behavior Health Technician

Laurel Oaks Behavioral Health Center
07.2020 - 06.2025

Production Supervisor

Equity Group Keystone Foods
12.2014 - 04.2020

Shift Manager

CDG Food Inc. McDonald's
01.2006 - 12.2014

High School Diploma - Phlebotomy

Bainbridge Technical College

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Ericka Spencer