Erick Robinson
Atlanta,GA
Summary
Dedicated and motivated individual seeking entry level customer service position bringing an understanding of hospitality. Ability to quickly learn and ensuring excellent customer interactions.
Overview
14
14
years of professional experience
Work History
Customer Service
Instaworks Gigs
02.2023 - 09.2024
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Food Runner
Best End Brewing
01.2020 - 12.2022
- Greeted customers and provided outstanding customer service.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Freelance Web Design
Self Employed
10.2017 - 12.2019
- Designed and developed websites for various clients, focusing on functionality, user experience, and visual appeal
- Worked with clients to understand their needs and deliver custom solutions
- Proficient in HTML, CSS, and website design tools
Server
Waffle House
11.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Olive Garden
06.2014 - 11.2015
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Film Crew
AMC
05.2013 - 05.2014
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
Accounting Assistant
P.C Tax & Small Businesses Specialists Dave Ramsey Tax
10.2010 - 05.2011
- Oversaw all daily operations of every single tax return and double checked the numbers
- Processed all returns accurately and in a timely fashion
- Complete spreadsheets in Microsoft Excel and data entry
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
High School Diploma -
Riverwood International Charter School
Sandy Springs, GA05.2011
Skills
- Excellent Customer Skills
- Quick Learner
- Able to work with minimal supervision
- Microsoft Office Suite
- Google Docs
- Windows
- Mac OS
Timeline
Customer Service
Instaworks Gigs
02.2023 - 09.2024
Food Runner
Best End Brewing
01.2020 - 12.2022
Freelance Web Design
Self Employed
10.2017 - 12.2019
Server
Waffle House
11.2015 - 07.2016
Server
Olive Garden
06.2014 - 11.2015
Film Crew
AMC
05.2013 - 05.2014
Accounting Assistant
P.C Tax & Small Businesses Specialists Dave Ramsey Tax
10.2010 - 05.2011
High School Diploma -
Riverwood International Charter School
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