Work Preference
Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic
ERIEON WRIGHT
Open To Work
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ERIEON WRIGHT

Atlanta

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Owner / Licensed EstheticianSenior Beauty Support Specialist / EstheticianCustomer Service SupervisorSales Support Supervisor

Work Type

Part TimeFull Time

Location Preference

RemoteHybrid
Location: Atlanta, GA
Open to relocation: Yes

Summary

Experienced customer service team member seeking a dynamic professional role with a growing company. Passionate about supporting customers through selection processes. Skilled salesperson adept at balancing customer desires with company goals and achieving consistently high productivity.

Overview

4
4
years of post-secondary education
15
15
years of professional experience

Work History

Owner / Licensed Esthetician

Ease Dream Spa
12.2024 - 07.2025
  • Built and maintained strong client relationships resulting in a 25% increase in customer retention.
  • Conduct consultations to identify client needs and recommend appropriate services and products.
  • Manage appointment scheduling, customer communications, records, and daily operations.
  • Promote services through social media, referrals, and community networking initiatives.
  • Resolve customer concerns professionally while maintaining high satisfaction levels.
  • Consistently exceed revenue goals through relationship-based sales and service.
  • Managed daily operations of a full-service spa, ensuring smooth workflow.

Senior Beauty Support Specialist / Esthetician

Ulta Beauty
10.2017 - 12.2019
  • Delivered personalized consultations and recommendations based on customer needs.
  • Consistently met and exceeded monthly sales and performance goals.
  • Maintained detailed customer records and supported follow-up activities.
  • Assisted with promotional events and marketing initiatives to increase customer engagement.
  • Provided exceptional customer service in a high-volume retail environment.

Customer Service Supervisor

Macy's
04.2014 - 10.2016
  • Supervised daily customer service operations and resolved escalated customer concerns.
  • Trained and mentored team members on service standards and sales techniques.
  • Managed multiple priorities while ensuring efficient operations and customer satisfaction.
  • Built positive customer relationships that contributed to repeat business and loyalty.

Sales Support Supervisor

Zales Jewelers
01.2011 - 05.2013
  • Consistently exceeded sales goals through consultative selling and relationship building.
  • Guided customers in major purchasing decisions by identifying and addressing their specific needs.
  • Oversaw customer records, order processing, and inventory administration to ensure accuracy and efficiency.
  • Trained and coached associates on customer engagement and sales best practices to enhance overall service quality.

Education

Esthetics Instructor Certification -

Paul Mitchell Esani
Roswell, GA
12.2017 - 01.2022

Esthetics License -

Paul Mitchell Esani
Roswell, GA
12.2017 - 01.2018

Skills

  • Client consultations
  • Lease Application Processing
  • Customer retention
  • Marketing & Community Outreach
  • Business Operations Oversight
  • Database management
  • Team Collaboration
  • Time Management & Organization
  • Effective communication
  • Verbal communication
  • Conflict Resolution
  • Relationship building
  • Conflict resolution
  • Client consultations

ADDITIONAL INFORMATION

  • Valid Driver's License & Reliable Transportation
  • Available for First Shift Scheduling
  • Proficient with Windows, Microsoft Office, CRM systems, and web-based applications
  • Experienced in documenting customer interactions and maintaining accurate records
  • Comfortable working independently in remote and fast-paced environments
  • Dedicated to delivering compassionate, member-focused service

Timeline

Owner / Licensed Esthetician

Ease Dream Spa
12.2024 - 07.2025

Esthetics Instructor Certification -

Paul Mitchell Esani
12.2017 - 01.2022

Esthetics License -

Paul Mitchell Esani
12.2017 - 01.2018

Senior Beauty Support Specialist / Esthetician

Ulta Beauty
10.2017 - 12.2019

Customer Service Supervisor

Macy's
04.2014 - 10.2016

Sales Support Supervisor

Zales Jewelers
01.2011 - 05.2013
ERIEON WRIGHT