Erik Montenegro
Sugar Hill
Summary
Dynamic and detail-oriented professional with a strong background in customer service and event management at Brand Properties. Proven ability to foster exceptional client relationships and enhance operational efficiency through effective organization and safety compliance. Skilled in Microsoft Office and employee mentoring, consistently exceeding customer expectations and driving service improvements and easily adaptable to change, especially in technological situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Set Up Staff
Brand Properties
09.2023 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Assisted with onboarding new staff members, providing orientation and support.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Obtained and set up specialized recreation equipment, supplies and props for programs, activities and events.
- Provided strong customer service and support
- Helped department set up equipment for meetings, events and operations.
Cart Attendant / Customer Service / Cashier
Target
08.2020 - 09.2023
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Assisted co-workers in restocking and conducting inventory of store.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Cleared parking lot of litter and foreign debris.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Periodically disinfected carts preventing spread of disease.
- Maintained clean, orderly work environment free of hazards.
- Drove pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues..
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Delivered exceptional customer service and supported positive brand experience.
- Met customer service goals and exceeded customer expectations.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided language translation services for customer service inquiries.
- Provided exceptional customer service to clients, responding to questions effectively.
Car Mechanic
Jc Auto
02.2017 - 02.2022
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Retained accurate records of purchases, titles and sales.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Bachelor of Science - Biology (pre-med)
Georgia Gwinnett College
Lawrenceville, GA05-2028
Skills
- Materials restocking
- Visitor reception
- Cleaning and organization
- Employee mentoring
- Microsoft office, word, powerpoint, excel
- Photoshop and Premiere pro
- Budgeting and finance
- Safety compliance
- Cash handling
- Customer service
- Safe equipment operations
- Documentation
- Schedule coordination
- File management
- Mechanical skills
- Job set-up
- Meeting room setup
- Loss prevention support
- Setting up files
- Returns processing
- Product restocking
- Currency counting
- Loyalty program promotion
- Refunds and exchanges
- Payment processing
- Quantitative skills
- Mathematical Calculations
- Complaint resolution
- Account updating
- Credit card payment processing
- Calendaring
- Organization
Certification
- ABS (Automatic Braking Systems Repair Certification)
- CPR
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- High-Intensity Interval Training
- I like working with my hands and fixing things
- Supporting STEM education initiatives
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Actively pursuing higher education
Timeline
Event Set Up Staff
Brand Properties
09.2023 - 10.2024
Cart Attendant / Customer Service / Cashier
Target
08.2020 - 09.2023
Car Mechanic
Jc Auto
02.2017 - 02.2022
Bachelor of Science - Biology (pre-med)
Georgia Gwinnett College
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