Erika Gardner
AMERICUS
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 1 1/2 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mobile Crisis Zone Supervisor
Behavioral Health Link
05.2022 - Current
- Ensures 24/7 mobile crisis coverage including on-call; provides on-call coverage as needed.
- Supervises the program staff, evaluates workers' performance, and makes recommendations for personnel actions as indicated.
- Facilitates staff meetings, consultations, and other needed meetings/trainings.
- Provides clinical supervision per policy including case reviews to assure that services are provided according to best practice/regulatory standards.
- Markets program to community providers and organizations.
- Participates in other functional work by participating in related projects, as applicable and directed by senior leadership.
Behavioral Health First Responder
Behavioral Health Link
01.2019 - 05.2022
- Provided triage, screening, and referral services to MH/SA/IDD clients responding to crisis calls within an average of 59 minutes.
- Coordinated care with multiple community-based agencies, law enforcement entities, schools, and local hospitals.
- Created crisis plans and facilitated linkage to the appropriate level of care.
- Skilled at working independently and collaboratively in a team environment.
Licensed Clinical Staff
Benchmark Human Services
03.2018 - 12.2018
- Completed crisis assessments, including the Columbia Suicide Severity Rating Scale (SSRS).
- Answered all crisis dispatches, and responded face-to-face to all crisis calls within an average of 60 minutes.
- Developed crisis safety plans and assisted in facilitating linkage to the appropriate level of care.
- Worked flexible hours across night, weekend and holiday shifts.
DUI Risk Reduction Instuctor
AAAA Safety 1st Improvement School
10.2015 - 03.2018
- Conducted group sessions for individuals convicted of DUI offenses.
- Facilitated discussions and educational activities related to the effects of alcohol and substance abuse on driving abilities.
- Provided guidance and support to participants in developing strategies to prevent future DUI incidents.
- Maintained accurate and timely attendance and documentation in accordance with regulations and company policies.
Social Services Provider II, Licensed
Aspire Behavioral Health Crisis Center
12.2013 - 06.2016
- Provided brief psychotherapy, crisis intervention, and support to an average of 10 clients per daily caseload.
- Created timely and accurate clinical documentation for all clients such as progress notes, MICPs, CAFAS, treatment plans, and referrals to other programs or community agencies.
- Coordinated discharge planning and provided community resources and referrals to clients.
- Collaborated closely with the treatment team to appropriately coordinate client care services, discuss cases, progress, discharge planning, and medication.
Social Services Provider II, Licensed/Contractor
Middle Flint Behavioral Healthcare
01.2007 - 11.2013
- Kept case files updated, accurate and aligned with federal, state, and agency requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Completed comprehensive biopsychosocial assessments for new or returning clients for an average of 8 assessments daily.
- Created treatment plans tailored specifically to meet the client’s needs and their mental/behavioral goals.
- Facilitated the “Active Parenting” Divorce seminar monthly.
- Collaborated with medical and clinical staff and community stakeholders to enhance treatment processes for consumers.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GAMaster of Science - Clinical/Counseling Psychology
Valdosta State University
Valdosta, GASkills
- Attention to Detail
- Rapport Building
- Cultural Sensitivity
- Group and Individual Instruction
- Multitasking Abilities
- Organizational Skills
- Supervision and Leadership
- Written Communication
Certification
- Licensed Professional Counselor
- National Certified Counselor
- Certified Professional Counselor Supervisor
Timeline
Mobile Crisis Zone Supervisor
Behavioral Health Link
05.2022 - Current
Behavioral Health First Responder
Behavioral Health Link
01.2019 - 05.2022
Licensed Clinical Staff
Benchmark Human Services
03.2018 - 12.2018
DUI Risk Reduction Instuctor
AAAA Safety 1st Improvement School
10.2015 - 03.2018
Social Services Provider II, Licensed
Aspire Behavioral Health Crisis Center
12.2013 - 06.2016
Social Services Provider II, Licensed/Contractor
Middle Flint Behavioral Healthcare
01.2007 - 11.2013
Bachelor of Science - Psychology
Valdosta State University
Master of Science - Clinical/Counseling Psychology
Valdosta State University
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