Summary
Overview
Work History
Education
Skills
Timeline
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Erin Allman

Grovetown,GA

Summary

Dynamic customer experience specialist with proven leadership at AAFES, enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I effectively implemented efficient workflows and maintained compliance with regulations. Recognized for attention to detail and a goal-oriented approach, I consistently fostered a supportive environment that drove sales growth and loyalty.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

26
26
years of professional experience

Work History

Temp Supervisor Customer Experience Specialist

AAFES
12.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversees associates within assigned department(s)
  • Utilizes leadership skills and abilities to empower associates to provide customers with an exceptional shopping experience.
  • Assisted customers in completing necessary background checks and paperwork for firearm purchases efficiently.
  • Maintained accurate records of all firearm transactions adhering strictly to federal regulations.
  • Conducted comprehensive staff training on firearms handling, safety, and legal regulations to ensure compliance.
  • Ensures a high level of customer satisfaction through excellent service.
  • Greets each customer upon contact and keeps their needs foremost and creates a welcoming environment.
  • Trains and mentors associates to ensure they are well-equipped to provide an exceptional shopping experience.
  • Demonstrates specialty product knowledge and skills to assist and engage by making recommendations to promote multiple sales.
  • Ensures associates demonstrate behaviors to drive customer loyalty and actively communicates the benefits of the Military Star credit card to customers to drive sales growth.
  • Operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions.

Customer Experience Associate

AAFES
07.2000 - 12.2024
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Increased team productivity with effective communication and coordination of tasks.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Food Service Worker

Burger King
10.1999 - 07.2000
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

Glenn Hills High School
Augusta Ga

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Team building
  • Schedule development

Timeline

Temp Supervisor Customer Experience Specialist

AAFES
12.2024 - Current

Customer Experience Associate

AAFES
07.2000 - 12.2024

Food Service Worker

Burger King
10.1999 - 07.2000

High School Diploma -

Glenn Hills High School

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Erin Allman