Erin Chaykin
Cumming
Summary
Hardworking and driven equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
CVS
11.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Compounding Pharmacy Technician
Value N Care Pharmacy
06.2016 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Unloaded, inspected and stored damaged and returned products.
- Analyzed inventory data to identify and address stock discrepancies.
- Built relationships with customers to encourage repeat business.
- Managed day-to-day functions of promotion and marketing departments. Along with doctor detailing.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment
Senior Pharmacy Technician
Walgreens
03.2006 - 06.2016
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Developed book keeping for Ryan White Program, that was utilized in 2 districts. Included bookkeeping and procedures to ensure accurate filling time with no wait for the patient.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Nursing
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Oviedo High School
Oviedo, FL05.2005
Skills
- Team Leadership
- Sales and Marketing
- Exceptional Telephone Etiquette
- Time Management
- Accounting Records
- Returns and Refunds
- Product and Service Sales
Timeline
Pharmacy Technician
CVS
11.2023 - Current
Compounding Pharmacy Technician
Value N Care Pharmacy
06.2016 - 06.2023
Senior Pharmacy Technician
Walgreens
03.2006 - 06.2016
Nursing
Seminole State College of Florida
High School Diploma -
Oviedo High School
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