Erin Hubbard
Blakely
Summary
Compassionate Healthcare Service Professional skilled in patient communication and problem resolution. Manages inquiries and coordinates with medical teams to ensure efficient service delivery. Supports teamwork and adapts to high-pressure environments while resolving conflicts effectively.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Pharmacy Technician
U-Save IT Pharmacy
Richland
02.2022 - Current
- Filled prescriptions accurately and promptly for diverse patient needs.
- Processed and filled prescriptions accurately for diverse patients.
- Assisted pharmacists in medication preparation and distribution tasks.
- Educated patients on medication use, side effects, and interactions effectively.
- Educated patients on proper medication usage and potential side effects.
- Collaborated with healthcare providers to address and resolve prescription issues, improving patient care and satisfaction.
- Managed inventory levels and maintained proper storage conditions for medications to ensure safety and compliance.
- Maintained a clean and organized pharmacy environment to ensure efficiency.
- Assisted pharmacists in daily operations and workflow management, contributing to overall pharmacy effectiveness.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Worked 40 hours a week
Pharmacy Customer Service Representative
Publix Pharmacy
09.2015 - 06.2021
- Boosted customer satisfaction by providing friendly, knowledgeable assistance in selecting over-the-counter medications.
- Strengthened patient adherence to medication regimens by effectively communicating dosage schedules, refill reminders, and follow-up consultations.
- Enhanced customer satisfaction through friendly, knowledgeable assistance in selecting over-the-counter medications.
- Streamlined navigation of insurance claims for customers, clarifying coverage and reducing denials.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Handled customer complaints with empathy, providing effective solutions promptly.
- Streamlined insurance claim navigation for customers, leading to fewer denials and clearer understanding of coverage.
- Processed prescription orders efficiently and accurately for prompt service.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Demonstrated adaptability by cross-training in various roles within the pharmacy setting.
- Managed inventory levels, ensuring stock availability and organization.
- Resolved customer complaints with empathy, delivering effective solutions in a timely manner.
- Worked 25- 30 hours a week
Education
Bachelor of Science - Accounting
Strayer University
Columbus, GA 10.2023 - 03.2026
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
1 On 1 Technical And Theological College
Phenix City, AL 06.2025 - 08.2025
Pharmacy Technology -
Fortis College
Dothan, AL 08.2014 - 06.2015
Skills
- Pharmacy Law
- HIPAA compliance
- Insurance Verification
- Pharmacy software
- Medical Billing Software
- Data analysis
- Claims analysis
- Customer Service
- Patient education strategies
- Medication dispensing
- Order verification
- Prescription labeling
- Labeling procedures
- Pharmacy inventory management
- Scheduling appointments
- Operational efficiency
- Detail-oriented
- Data entry
- Typing proficiency
- Time management skills
- Teamwork
- Calling skills
- Clerical Duties
- Medication cost management
- Medication budget tracking
- Prescription cost analysis
- Medication dispensing
- Labeling procedures
Awards Achievements Certificates
- Community builder
- Work-integrated learner
- Project participant
Timeline
Medical Billing And Coding Specialist - Medical Billing And Coding Specialist
1 On 1 Technical And Theological College
06.2025 - 08.2025
Bachelor of Science - Accounting
Strayer University
10.2023 - 03.2026
Pharmacy Technician
U-Save IT Pharmacy
02.2022 - Current
Pharmacy Customer Service Representative
Publix Pharmacy
09.2015 - 06.2021
Pharmacy Technology -
Fortis College
08.2014 - 06.2015