Erin Hyder
Milner,GA
Summary
Dedicated employee with strong problem-solving abilities, willingness to learn, and punctuality. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and further education in a career path.
Overview
8
8
years of professional experience
Work History
Universal Banker
TRUIST
Griffin, GA
08.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts. Ordered debit cards, checks, and established new online banking details.
- Counted, verified and handled bank deposits, cash checks, and withdrawals.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Ensured a professional and welcoming atmosphere at all times by maintaining a clean, organized workspace and greeting all clients.
- Complied with established internal controls and policies.
- Managed cash drawer, ensuring balanced funds at the day of end.
- Served as vault teller maintaining accurate cash count and balancing, ordering/shipping out cash using armored truck service.
- Head of branch operations serving as "operation champion" ensuring all branch records and documents are filled out correctly and stored properly per policy.
- Educate teammates on updated/new procedures.
- Help teammates with any questions or problems.
- Authenticate all clients when preforming any account maintenance or transactions in person and phone calls.
Store Manager
Dollar General
Griffin, GA
10.2018 - 07.2021
- Worked as a sales associate, key lead associate, assistant manager then store manager.
- Led daily store operations, ensuring inventory levels and product availability were available and ordered.
- Hired and trained staff on customer service standards and operational procedures.
- Implemented merchandising strategies to maximize sales and enhance product visibility, protecting shrink from increasing.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Counted tills, change fun, and deposits for the store to operate efficiently.
- Stock merchandise on the shelves and update planograms.
- Helped any customers with complaints.
Education
High School Diploma -
Pike County High School
Zebulon, GASkills
- Branch operations
- Accurate cash handling
- Wire transfers
- Transaction processing
- Customer service
- Basic computer skills including microsoft products
- Phone customer service
- Multi-tasker
- Time management
- Organizational skills
- Problem solver/de-escalading issues
Languages
English
Timeline
Universal Banker
TRUIST
08.2021 - Current
Store Manager
Dollar General
10.2018 - 07.2021
High School Diploma -
Pike County High School