Erin McLean
Locust Grove
Summary
Accomplished administrative and clerical professional with over 18 years of federal experience supporting HR operations, credentialing, and facilities management with the U.S. Department of Homeland Security. Certified Phlebotomy Technician (CPT) with BLS certification and strong knowledge of HIPAA compliance, specimen handling, and documentation standards. Skilled in reviewing and processing reports for accuracy, maintaining confidential records, and coordinating administrative workflows in high-demand environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mission Support Specialist, GS-11/12
U.S. Department of Homeland Security – Customs and Border Protection
10.2007 - Current
- Serve as HR liaison supporting onboarding, personnel actions, and staffing reports.
- Review and process reports, correspondence, and official records for accuracy and completeness.
- Coordinate facility maintenance, inspections, and safety compliance across multiple locations.
- Badge & Credential Coordinator responsible for federal ID issuance and security compliance.
- Government Purchase Card Holder overseeing procurement, reconciliation, and supply chain tracking.
- Manage inventory systems for field operations and detainee supplies.
- Assist management with reports, audits, and special projects ensuring operational readiness.
Union Steward
National Treasury Employees Union (NTEU)
05.2021 - Current
- Advocate for employee rights and fair workplace treatment.
- Represent staff in grievances, disputes, and contract-related matters.
- Collaborate with leadership on personnel and workplace policy issues.
Education
Bachelor of Science - Liberal Studies – Pre-Nursing
Mercer University
Macon, GA05-2026
Certificate - Phlebotomy
Georgia School of Phlebotomy
Atlanta, GA06.2025
Bachelor of Science - Sociology with Minor in Criminal Justice
Bowie State University
Bowie, MD05.2009
Skills
- Venipuncture & capillary collection
- Specimen labeling, handling, and preparation
- HIPAA compliance & infection control
- Microsoft Word, Excel, Outlook & PowerPoint
- Data entry, scheduling, and recordkeeping
- HR onboarding & personnel support
- Inventory management & procurement
- Facility coordination & safety oversight
- Conflict resolution & communication
- Report review & documentation accuracy
Certification
- Certified Phlebotomy Technician (CPT) – National Healthcareer Association | Expires 2027-06-22 (Earned June 2025)
- Basic Life Support (BLS) – American Red Cross | Expires 2027-06-30
Timeline
Union Steward
National Treasury Employees Union (NTEU)
05.2021 - Current
Mission Support Specialist, GS-11/12
U.S. Department of Homeland Security – Customs and Border Protection
10.2007 - Current
Certificate - Phlebotomy
Georgia School of Phlebotomy
Bachelor of Science - Sociology with Minor in Criminal Justice
Bowie State University
Bachelor of Science - Liberal Studies – Pre-Nursing
Mercer University