Erin Moore
Marietta
Summary
Owner/operator with 15+ years in pet care management and client relations. Proven track record in enhancing service delivery and optimizing operations, resulting in increased customer loyalty and revenue growth.
Overview
20
20
years of professional experience
Work History
Owner/Operator
ARKQ Petcare
Alpharetta
06.2006 - Current
- Managed daily operations of pet care services and facilities, ensuring seamless service delivery.
- Supervised staff to uphold high standards in pet care and customer service.
- Developed training programs for new employees to enhance service quality.
- Coordinated scheduling of appointments and services, optimizing operational efficiency.
- Oversaw financial management, including budgeting and expense tracking.
- Cultivated client relationships to boost loyalty and repeat business.
- Negotiated contracts with clients, securing favorable terms for services rendered.
- Created marketing strategies through social media that increased revenue and brand visibility.
Pet Crematory Manager
Sweet Dreams Crematory & Memorial Gardens
Woodstock
02.2024 - 08.2025
- Managed daily operations for crematory and memorial services to enhance efficiency.
- Coordinated scheduling for cremation services and memorial events, optimizing resource utilization.
- Supervised staff to ensure compliance with safety regulations and quality standards.
- Trained new employees on service protocols, improving team readiness and performance.
- Implemented best practices for facility maintenance to uphold cleanliness and safety.
- Resolved customer issues promptly, maintaining high service quality.
- Conducted regular meetings with staff to assess progress and identify areas for improvement.
- Developed strategies that increased customer loyalty and satisfaction metrics.
Canine Trainer/Behavior Specialist
Alpha Training Center
Canton
06.2018 - 07.2020
- Conducted interactive workshops to boost learner engagement and retention.
- Assessed participant progress through standardized evaluations to ensure effectiveness.
- Facilitated feedback sessions that enhanced training delivery and outcomes.
- Mentored junior trainers on instructional techniques to elevate teaching quality.
- Coordinated logistics for training sessions and managed participant enrollment efficiently.
- Trained newly hired talent to optimize productivity in key positions.
- Adapted teaching methods to meet diverse needs of learners effectively.
- Developed individualized behavior plans based on client assessments and monitored progress.
Veterinary Technician/Office Manager
Veterinary Care Center
Canton
02.2006 - 06.2018
- Assisted in surgical procedures, monitoring anesthesia levels for various animal patients.
- Managed inventory of medical supplies, ensuring proper storage and organization.
- Educated clients on animal care, nutrition, and preventive health measures.
- Prepared animals for examinations and assisted veterinarians during consultations.
- Handled laboratory samples for testing, maintaining accurate records of results.
- Trained new staff on safety protocols and animal handling techniques.
- Collaborated with veterinary team to implement best practices in patient care.
- Monitored vital signs during procedures and provided essential first aid as needed.
Education
GED -
Sprayberry High School
Marietta, GA05-1995
Skills
- Financial management
- Staff supervision and training
- Client relationship management
- Contract negotiation and hiring
- Marketing strategy and operations
- Operational efficiency
- Customer service and support
- Problem solving and conflict resolution
- Operations management and oversight
- Recruiting strategies
Timeline
Pet Crematory Manager
Sweet Dreams Crematory & Memorial Gardens
02.2024 - 08.2025
Canine Trainer/Behavior Specialist
Alpha Training Center
06.2018 - 07.2020
Owner/Operator
ARKQ Petcare
06.2006 - Current
Veterinary Technician/Office Manager
Veterinary Care Center
02.2006 - 06.2018
GED -
Sprayberry High School
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