Erin Poole

• Serve delicious shaved ice from the mobile truck with a friendly and welcoming attitude.
• Handle cash transactions accurately and efficiently using our POS system.
• Prepare and maintain food items following food safety and sanitation standards,
• Assist with inventory mangement and ensure the truck is well stocked for each shift.
• Provide exceptional customer service by engaging with customers and promoting menu items with upselling techniques.
• Work as part of a team to ensure smooth operations, especially during busy events and large gatherings.
• Clean and restock the truck at the end of your shift to ensure readiness for the next event.

* Coordinated with international and local Sales Representatives

to fulfill client needs

* Processed incoming orders for domestic US clients

* Oversaw all incoming order for East coast and West coast

territories

* reviewed client accounts to ensure accuracy for billing

* Processed and directed client communication to designated

Sales Representatives ie: emails, texts, voicemail etc.

* Prepare comprehensive End of Day, End of Month and End of

Quarter reports

• Multi-tasking varied systems to insure customer accounts were handles promptly and effectively.
• Utilizing incoming customer information and completing a minimum of 90 outbound calls per day.
• Following up with customers to guarantee that all concerns were met to insure customer satisfaction and retention.
• Managing of Customer Relations database.
• Taking inbound calls and assigning the proper the staff to meet the customer's needs.
• Handling sales of new and pre-owned autos and setting appointments with proper staff.
• Coordinating with the staff on inventory and sales goals to see that said goals were met.
• Preparing all monthly reports for the entire department.

**Accomplishments**

Consistently and effectively meets all sales goals and bonus requirements.

Consistently the highest seller in the department.

• Multi-tasking varied systems to insure customer accounts were handles promptly and effectively.
• Utilizing incoming customer information and completing a minimum of 80 outbound calls per day.
• Following up with customers to guarantee that all concerns were met to insure customer satisfaction and retention.
• Managing of Customer Relations database.
• Taking inbound calls and assigning the proper the staff to meet the customer's needs.
• Handling sales of new and pre-owned autos and setting appointments with proper staff.
• Coordinating with the staff on inventory and sales goals to see that said goals were met.
• Preparing all monthly reports for the entire department.

**Accomplishments**

Consistently and effectively meets all sales goals and bonus requirements.

• Assisted in the supervision of store operations.
• Open and closed store locations.
• Assisted in the hiring and training og 15+ personnel.
• Oversaw customer accounts.
• Performed routine maintenance of tanning beds.
• Insured projected sales goals were met on tanning products and tanning sale packages.
• Evaluate and coach staff to meet company requirements and goals.
• Performed sales inventories.
• Handled incoming inventory and stock.

**Accomplishments**

Steadfastly remained in the top 5 percentile of all company wide staff in meeting pre-sale goals during the entirety of the company's pre-sale program.

• Utilized various systems to facilitate aid to customers in distress.
• Coordinated services from multiple providers in offering prompt assistance.
• Handled communications with service providers nationwide to enhance response time and guarantee customer satisfaction.