Erin Stones
Savannah
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Champion Fire Protection
12.2023 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Shipping and Receiving Clerk
Coastal Logistics Group
06.2021 - 12.2023
- Performed regular cycle counts to maintain accurate inventory records.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Researched discrepancies between physical count of items versus inventory system reports.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Dock Clerk
AmeriCold Logistics
04.2020 - 04.2021
- Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
- Coordinated loading and unloading activities with truck drivers to ensure safe and secure movement of goods.
- Maintained accurate records of all materials received or shipped from the dock area.
- Prepared bills of lading for each shipment, ensuring that all necessary information was included.
- Assisted in resolving discrepancies between physical inventories and system-generated data.
- Communicated effectively with customers regarding order status updates or delivery delays.
- Tracked shipments using a variety of software systems to monitor progress throughout transit.
- Provided training to new employees on company policies related to warehousing operations procedures.
Customer Service Representative
Robert Half
02.2019 - 03.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher Clerk
Strength of Nature
05.2015 - 06.2019
- Entered data into computer systems to track dispatched items.
- Prepared documents for shipment including labeling packages according to destination requirements.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Communicated with customers regarding order status, shipment tracking numbers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
Material Handler
Strength Of Nature
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Picker
Strength Of Nature
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
Education
Some College (No Degree) - Accounting And Finance
Savannah Technical College
Savannah, GASkills
- Office Administration
- Bookkeeping
- Clerical Support
- Invoice Processing
- Quality Assurance
- Scheduling
- Spreadsheet Management
- Data Entry
- Microsoft Office Suite
- Customer Service
- AR/AP
Timeline
Administrative Assistant
Champion Fire Protection
12.2023 - Current
Shipping and Receiving Clerk
Coastal Logistics Group
06.2021 - 12.2023
Dock Clerk
AmeriCold Logistics
04.2020 - 04.2021
Customer Service Representative
Robert Half
02.2019 - 03.2020
Dispatcher Clerk
Strength of Nature
05.2015 - 06.2019
Material Handler
Strength Of Nature
Picker
Strength Of Nature
Some College (No Degree) - Accounting And Finance
Savannah Technical College
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