ERIUANNA YOUNG

• Facilitated Medicaid application process by collecting necessary documents and securing approvals
• Completed check request for accounts payable processing.
• Managed over 40 incoming calls, emails, or faxes per day.
• Created hospice invoices and billed hospice over 6 companies monthly.
• Managed Medicaid renewals and reinstatements when coverage is inactive.
• Completed part B cut letters and mailed certified weekly.
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Oversaw front desk receptionist operations.

• Ensured accuracy and completeness in insurance verification process including Blue Cross Blue Shield, United Healthcare, Aetna etc.
• Supervised handling of all financial aspects related to resident trusts.
• Finalized bank deposits and payment posts.
• Skilled using PCC and AHT.

• Assisted with many front office duties such as telephone triage, returning patient, co-pay collection, posting charges and payments, scheduling appointments, data entry, and filing charts
• Performed both colon cleansing and foot detox procedures and other various clinical duties such as EKGs, nebulizer treatments, irrigating ears, phlebotomy, injections, immunizations, sterile field tray setup, autoclave etc
• Demonstrated proficiency in taking patient medical histories and vital signs, administered vaccines as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunizations, urinalysis and minor surgeries)
• Retrieved medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow up purposes
• Helped implement practice's quality assurance and control program
• Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction
• Rooming patients; vitals, obtaining history, ordering lab work and procedures, obtaining test and lab results, contact with triage and ER when sending patients to hospital
• Trained new staff on quality control procedures and served as a subject matter expert to currents staffs
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment

• Provided personal assistant and care to patient record patients' medical history, vital statistics, or information such as test results in medical records
• Made schedules of appointments and performed general front-desk tasks; recording, bookkeeping, answering calls, verified insurance, and set up missed appointments on daily basis
• Completed all clinical responsibilities such as rooming patients, completing all vital signs, administering injections, performing phlebotomy, and completing EKG
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height, showed patients to examination rooms and prepared them for the physician
• Performed laboratory procedures including, centrifuge, urinalysis, collected blood, tissue and other laboratory specimens and prepared them for lab testing
• Recorded patients' medical history, vital statistics and information such as test results in medical records
• Vast experience dealing with lab work and assisting doctors in treating patients with various conditions

• Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalation of issues
• Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose
• Attended product training classes and seminars and participated in pre-selling drives to maximize sales
• Managed administrative work through filing, inventory, customer follow-up and and company policies
• Grew and ensured sales through customer service, relationship building, and product knowledge
• Handled the tasks of coordinating with customer in selecting their wardrobe involving a wide range of patterns and colors
• Checked merchandise, ring sales on cash register, receive payments, make change, bag or wrap merchandise and compete related sales records
• Built rapport with customers by asking probing questions and utilizing effective listening skills
• Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism

• Responsible for increasing sales by providing pleasant customer service, as well as planning, organizing and prioritizing work and activities
• Sharpened communication skills by resolving customer complaints and creating a healthy environment
• Prepared tables for service, including setting up items such as linens, silverware, and glassware
• Took orders and serve patrons food and beverages, and explain how menu items are prepared
• Ensured patrons are enjoying their meals by checking in with them periodically, and resolving any issues that arise
• Dedicating customer satisfaction by remaining accessible and friendly, worked as a team and fulfilling guest needs and food orders
• Trained new waiters and floor staff on guest service expectations and food handling
• Scheduled carryout staff and give a helping hand in other departments needed in the restaurant