Erline Edmonds
Kroger, Fred Meyer Distribution Center
ATLANTA
17
years of professional experience
Dedicated Certified Medical Assistant specializing in pulmonary medicine and phlebotomy. Delivers high-quality patient care, performs diagnostic testing, and assists physicians in dynamic clinical settings. Skilled in insurance benefits, claims resolution, preauthorization support, and maintaining HIPAA compliance. Builds strong relationships with patients and healthcare teams through effective communication and organization.
Work History
Delivery Driver
4 Years 6 Months- Navigated routes efficiently, optimizing delivery schedules to enhance customer satisfaction.
- Operated delivery vehicle safely, ensuring timely and accurate product distribution.
- Maintained compliance with safety regulations and company policies during all deliveries.
- Conducted pre-trip inspections of vehicles, identifying maintenance needs proactively.
- Collaborated with warehouse staff to ensure accurate order fulfillment and inventory management.
- Implemented process improvements that reduced delivery times and enhanced workflow efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
3 Years 9 Months- Managed high-volume call flow while maintaining service quality and customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to a comprehensive a database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Medical Assistant/Phlebotomist
8 Years 10 Months- Facilitated effective scheduling of patient visits, ensuring seamless clinic operations and superior patient satisfaction.
- Executed clinical procedures with a focus on compliance with safety protocols and the maintenance of sterile environments.
- Implemented strategies for electronic health records management, resulting in improved data integrity and streamlined retrieval processes for patient information.
- Clarified treatment plans for patients, enhancing comprehension and adherence to medical advice.
- Managed electronic health records, improving data accuracy and streamlining patient information retrieval.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant Certification - Ultrasound
Skills
Route Optimization
Inventory Management
Customer Interaction
Delivery Scheduling
Order Processing
X-ray
Route Navigation
Data entry
Microsoft Word
10 Key
Process Improvement
Safety Compliance
Timeline
Delivery Driver
Kroger, Fred Meyer Distribution Center
02.2022 - CurrentRead More
Customer Service Representative
Elevance Health
09.2018 - 06.2022Read More
Medical Assistant/Phlebotomist
Georgia Lung Associates
11.2009 - 09.2018Read More
Ultrasound Diagnostic School
Medical Assistant Certification from Ultrasound
Read More