Erma Jones
Oxford
Summary
Psychology graduate with experience working with children in educational settings and supporting behavioral development. Strong communicator with excellent organizational skills and a passion for helping individuals grow in supportive, structured environments. Seeking a role where I can apply my psychology background to support behavioral and developmental outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Managing Partner
Custom Platens
01.2021 - Current
- Established and implemented business procedures and process improvements.
- Provided exceptional customer service to customers via website chat, email, telephone and video chat.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fixed identified issues to increase productivity and boost workflows.
Human Resources Intern
EasyEventPlanning
10.2020 - 12.2020
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Handled on-boarding process for newly hired employees and off-boarding of interns on various teams.
- Handled company needs through Google suites, processed new applicants on various platforms such as Handshake, Symplicity, etc., assisted intern members on digital marketing teams in editing writing.
- Took messages and provided information about company processes, hours and requirements.
Teaching Assistant
Kids R Kids
05.2016 - 07.2019
- Assisted in building the curriculum that was to be taught to the children along with material preparation and lesson delivery.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
- Trained new hires for their job role.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Retail Store Associate
Kirklands
09.2015 - 04.2016
- Answered questions about current promotions and resolved issues according to store policies.
- Processed payments and maintained accurate drawers to meet financial targets.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service
Little Caesar's Pizza Crew
01.2014 - 12.2014
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Mentored new employees while supporting complex dedicated suite of products and services.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College, University Center
Lawrenceville, GA12-2020
Skills
- Proficient in MS Office
- Effective team collaboration
- Behavioral Support
- Effective problem resolution
- Child Development
- Strong attention to detail
- Applicant Screening
- Strong organizational skills
Languages
Croatian
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Managing Partner
Custom Platens
01.2021 - Current
Human Resources Intern
EasyEventPlanning
10.2020 - 12.2020
Teaching Assistant
Kids R Kids
05.2016 - 07.2019
Retail Store Associate
Kirklands
09.2015 - 04.2016
Customer Service
Little Caesar's Pizza Crew
01.2014 - 12.2014
Bachelor of Science - Psychology
Georgia Gwinnett College, University Center