Ernest Small
Albany
Summary
Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in customer service, food preparation, and maintaining high standards of cleanliness and safety. Reliable and adaptable, excelling in fast-paced environments and ensuring client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Service Associate
MCLB, Mess Hall
11.2022 - 08.2024
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Stocked condiments, beverages, and plates for diners.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
- Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
- Prepared visually appealing and flavorful dishes in accordance with established recipes and plating guidelines.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
Professional Culinary Lab Technician
Albany Technical College
01.2015 - 03.2020
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Opening/closing of Culinary Department facilities ensuring safety protocols throughout the term.
- Trained over 25+ junior chefs that lead to reduced retention for the culinary department and Albany Technical College as a whole.
- Supervised, trained , and assisted proper techniques, food prep/service, nutrition, purchasing, menu planning and development, use of equipment, table etiquette that led to potential management or entry level chefs.
Education
Associate of Applied Science - Business Management
Albany Technical College
Albany, GA01-2019
Associate of Applied Science - Tourism And Hospitality Management
Albany Technical College
Albany, GA04-2017
Associate of Applied Science - Culinary Arts
Albany Technical College
Albany, GA05-2015
Skills
- Strong communication skills
- Adaptability to change
- Customer service and assistance
- Cash handling proficiency
Certification
Serv/Safe
Timeline
Food Service Associate
MCLB, Mess Hall
11.2022 - 08.2024
Professional Culinary Lab Technician
Albany Technical College
01.2015 - 03.2020
Associate of Applied Science - Business Management
Albany Technical College
Associate of Applied Science - Tourism And Hospitality Management
Albany Technical College
Associate of Applied Science - Culinary Arts
Albany Technical College
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