Ernestine Bland

• Assist with overseeing the day-to-day operations. Lead the Front Office team, Delegate duties/assignments, address patient concerns.
• Tasked with reviewing resumes and conducting the interviewing process.
• Assisted in the recruitment, hiring, orientation, and training of new staff members to support practice growth and excellence in patient service delivery.
• Oversee Vaccine Management & reporting. Administer vaccines, Monitor vaccine temperatures, daily inventory.
• Ordered all vaccines and kept check on inventory levels.
• Process Referrals. Prior authorizations, Recall list.
• Coordinated patient referrals to specialists, ensuring timely communication and follow-up.
• Answered busy phone lines with over 100 calls per day, schedule appointments, check in & check -out.
• Assistant with Medical records, schedules, and various other duties.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Provided my medical expertise to front office staff and clinical staff regarding their questions and guidance needed.
• Assist Medical Assistants with processing patients.
• Nurse visits, vaccines, In-house testing, conducts hearing & Vision screenings.

Practice Manager

• Managed daily operations, ensuring smooth workflow in pediatric healthcare services.
• Implemented staff training programs to enhance patient care and service efficiency.
• Overseeing and supervising all employees conducting employee evaluations, training programs, and development of employees.
• Human resource functions include hiring, training, disciplinary action, termination, performance evaluations and increases, employee benefits enrollments and policy changes.
• Oversee financial activities, payroll, accounts payable and receivable, QuickBooks and preparing quarterly.
• Reports for accountants.
• Provider credentialing, CME, and maintenance of contracts. Renew licenses for business and providers.
• Ensure compliance with OSHA, HIPAA, HEDIS, Meaningful Use, current healthcare regulations, medical.
• Laws, and high ethical standards.
• Chart audits to maintain quality assurance.
• Liaison with Tech Support, Vendors and Contractors. Maintain the EHR system (i.e., logins, documents
• Templates, upgrades, troubleshooting, patient portal, etc.) Oversee patient surveys.
• Implemented staff training programs to enhance patient care and service efficiency.

Assistant Practice Manager/Clinical Supervisor

• Maintain clinical operations and development, implement protocols and procedures..
• Led clinical operations, ensuring adherence to healthcare regulations and best practices.
• Supported onboarding, Staff training, scheduling, and yearly reviews
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Vaccine coordination, management & reporting
• Oversaw CLIA, HIPPA & OSHA
• Enhanced staff performance, communication and collaboration with regular team meetings and training sessions.
• Addressed and remedied all patient or team member issues.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Telephone triage, prescriptions refills, coordinate patient referrals, prior authorizations, test results.

• Managed all back- office employees. In charge of schedules and assigning job duties.
• Vaccine Manager and Coordinator
• Telephone Triage
• Worked closely with EHR and internet providers for computer IT issues.
• Processed and prepared medical records for QCPI & HEDIS Reviews.
• Trained new staff on office procedures, enhancing team productivity and workflow consistency.
• Provided general patient care.
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• Managed and processed Referrals, managed patient data, lab results and consult reports ensuring all required information is in the EHR.
• Telephone Triage, assisted with check in and check out process and answering busy phone lines.
• Educated families on pediatric care options, fostering trust and understanding of treatment plans.
• Insurance Verification
• Trained new employees.
• In charge of completion of forms
• Scanning and filing of documents
• Provided general patient care to patients.