Eautreana Robinson
Ellenwood
Summary
Organized and dedicated professional with track record of providing exceptional customer service in fast-paced environments with a high degree of accuracy, results and growth. Skilled in performing both clerical and medical support tasks. Quality focused with strong interpersonal and clinical skills. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks with positive attitude. Self-motivated work ethic to perform effectively in independent or team environments while quickly adapting to systems and processes.
Overview
9
9
years of professional experience
Work History
Donor Center Technician/ Plasma Processor
Grifols
09.2023 - Current
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Increased operational efficiency through regular equipment maintenance, calibration, and performance monitoring.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in donor care technology
Sales Associate
Delta Flight Museum
11.2019 - 10.2024
- Provided welcoming first impressions to customers.
- Worked alongside retail representatives to enhance product presentations, inventory tracking and store organization.
- Achieved weekly sales goals of $8000 plus
Office Manager
Paulk Chiropractic Clinic
11.2022 - 09.2023
- Managed schedule of 60+ patients per day.
- Coordinated communications, financial processing, referrals, and record keeping.
- Interacted with attorneys, staff, and patients to provide information and maintain rapport.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Collector/ Lab Technician
Qitek Labs
01.2022 - 08.2022
- Worked in lab and traveled metro-Atlanta area to provide laboratory/ in person testing to 20+ clients per day while following safety guidelines and staying current on technical and scientific advances.
- Maintained daily work logs via company system.
- Collected and organized data to perform data analysis.
Senior Advisor/ Case Management
Teleperformance
09.2021 - 02.2022
- Maintained 30 plus cases with General Motors including inquiries, recalls, repairs, warranties, car purchases, rentals, reimbursements, repurchases, troubleshooting, etc.
- Worked from home answering high volume call loads (incoming and outgoing) and prioritizing daily tasks by scheduling appointments and call backs with customers.
- Resolved customer concerns using problem-solving techniques to successfully build rapport and satisfy customers.
Sales Associate
Metro by T-Mobile
07.2016 - 11.2019
- Engaged with 50 plus customers daily with personalized product guidance and knowledge while resolving technical issues, opening/updating accounts and completing purchases.
- Maintained knowledge of company's current sales and promotions to satisfy customer needs and achieve team daily/ monthly goals.
Education
Bachelor of Arts - Biology, Spanish
GA Southern University
Skills
- Customer Experience Focused
- Prioritized Work Flow
- Detail Oriented/Quality Focused
- Adaptable
- Proficient in Microsoft Office
- Strong Verbal/Written Communication
- Analytical Thinker
- Proficient in EMR system/ scheduling software applications
- Tech-savvy
- Data entry proficiency
Timeline
Donor Center Technician/ Plasma Processor
Grifols
09.2023 - Current
Office Manager
Paulk Chiropractic Clinic
11.2022 - 09.2023
Collector/ Lab Technician
Qitek Labs
01.2022 - 08.2022
Senior Advisor/ Case Management
Teleperformance
09.2021 - 02.2022
Sales Associate
Delta Flight Museum
11.2019 - 10.2024
Sales Associate
Metro by T-Mobile
07.2016 - 11.2019
Bachelor of Arts - Biology, Spanish
GA Southern University
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