Open To Work
TIFFANNI WILLIAMS
Powder Springs
Work Preference
Summary
Recent MBA Human Resources/Business Administration graduate with strong research and Customer service skills, demonstrating effective problem-solving abilities. Detail-oriented with a proven capacity to quickly grasp new concepts and methodologies. Committed to delivering high-quality results in fast-paced environments. Eager to apply analytical skills to contribute to team success.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Lab Assistant 2
Kaiser Permanente
Austell
11.2025 - Current
- Completed special projects as assigned by senior leadership team members.
- Provided leadership in resolving conflicts among athletes, coaches, and staff.
- Coached managers on effective leadership skills related to managing people.
- Ensured compliance with safety regulations and quality control standards.
- Prepared laboratory samples for analysis ensuring compliance with safety standards.
- Managed inventory of lab supplies, ensuring availability of necessary materials.
- Trained new staff on laboratory procedures and safety protocols consistently.
- Ensured that laboratory procedures are followed correctly at all times.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Obtained samples for testing following standard protocols.
- Implemented lab procedures to prevent errors and protect staff.
- Attended lab meetings to participate in research discussions.
- Processed hematology and chemistry samples.
- Interpreted test results and determined need for retesting.
Customer Service Representative 1
Kaiser Permanente
Duluth
06.2024 - 11.2025
- Member Services represents Kaiser Permanente by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Managed inquiries regarding eligibility, benefits, and complaints, documenting and resolving each request to enhance member satisfaction.
- Handled premium billing inquiries, including payments and complaints, clarifying billing statements for members to improve understanding.
- Utilized Microsoft Office Suite, including Excel for data analysis, Word for documentation, and PowerPoint for presentations.
- Utilized Human Resources Information Systems (HRIS) to manage employee data and streamline HR processes.
- Applied knowledge of labor and benefits laws to ensure compliance in organizational practices.
- Provided tech support for IT problems and account maintenance, ensuring prompt resolution to minimize downtime for company users.
- Maintained confidentiality of protected health information according to HIPAA regulations.
Lab Assistant 2
Kaiser Permanente
Austell
09.2021 - 06.2024
- Performed research activities and tasks in a laboratory environment.
- Recorded observations and measurements, reporting results to support research conclusions.
- Documented activities and recorded results while inserting and retrieving data to maintain accurate research records.
- Assisted with receiving, inspecting, ordering, and stocking raw materials and equipment to ensure laboratory readiness.
- Collaborated on laboratory facility layout design.
Lab Assistant 1
Kaiser Permanente
Atlanta
11.2018 - 09.2021
- Phlebotomy procedures include specimen collection from adults/children, COVID-19 testing, and processing of blood, fluid, and fecal specimens.
- Collected specimens from nurses' station for timely processing and analysis.
- Performed health screenings to evaluate patient well-being and identify potential health issues.
Lab Assistant/Phlebotomy
WellStar Cobb Hospital
Austell
02.2016 - 10.2018
- Phlebotomy procedures including all types of specimen collection techniques (adults/children) Outpatient.
- Specimen receipt and processing including preparing specimens for transport to various lab locations, microbiology processing, loading samples on lab automation (MPA) and preparing samples for the technical staff.
- Performed HIS/LIS data entry, troubleshooting, and providing technical support, ensuring effective communication with patients and health care providers.
- Collaborated with various departments to enhance workflow efficiency and optimize laboratory operations.
- Reviewed and organized departmental documents for accurate distribution and efficient filing.
Lab Assistant
National Labs
Hayward
02.2010 - 08.2015
- Accessioning urine/alcohol /swab samples and aliquoting.
- Receive Urine Specimens daily by UPS.
- Coordinated communication with sales department for timely updates on patient information and specimen handling.
- Handled insurance tasks including missing patient information, scheduled FedEx/UPS pickups and deliveries, verified insurance, performed administrative duties, conducted ICD9 coding, processed EOBs, managed billing entries, addressed denials, and followed up on insurance appeals.
- Answered phones, filed, and scanned insurance documents to maintain organized records and support efficient office operations.
DME Coordinator
Kaiser Permanente
Union City
12.2002 - 01.2010
- Coordinated administrative functions including front desk duties, scheduling equipment delivery, troubleshooting medical equipment, and assisting patients with medical supply reorders.
- Managed and processed medical supply orders, ensuring compliance with established guidance.
- Review clinical guidelines and administer billing and customer service based on extensive knowledge of coverage coordination Medi-Cal, Medicare, HMO, and PPO plans
- Processed billing statements, managed EOB payments, and entered charges into the system.
- Verify, compose, maintain denial and other eligibility correspondence and records.
- Provided clerical and customer service support during Epic training, processing and editing final draft physical therapist evaluations and KP medical manuscripts.
- Maintained emergency response system and handled fax and mail processing.
- Maintained confidentiality regarding all patient information in compliance with HIPAA regulations.
- Maintained confidential patient records according to HIPAA guidelines.
Customer Service / Claims Representative
AT&T Wireless
Livermore
01.2000 - 12.2002
- Reviewed customer telecommunication needs, advised on account updates, and coordinated billing verifications to enhance customer satisfaction.
- Processed payments and filed claims for lost or stolen equipment, ensuring timely resolution for customers.
- Executed high-volume data entry tasks to maintain accurate records and support operational efficiency.
Education
Master Of Business Administration - Human Resource Management
Colorado Technical University
Colorado Springs, CO03-2026
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO06-2024
Skills
- Customer Service
- Communication Skills
- Patient Interaction
- Appointment scheduling
- Medical Scheduling
- Epic
- Cerner
- HCPCS/ICD-9 Coding
- Data Processing
- Technical Assistance
- Problem resolution
- Issue resolution
- Call Handling
- Client relations
- Administrative Support
- Microsoft Word
- Excel
- Issue resolution
Certification
- Basic Life Support
Timeline
Lab Assistant 2
Kaiser Permanente
11.2025 - Current
Customer Service Representative 1
Kaiser Permanente
06.2024 - 11.2025
Lab Assistant 2
Kaiser Permanente
09.2021 - 06.2024
Lab Assistant 1
Kaiser Permanente
11.2018 - 09.2021
Lab Assistant/Phlebotomy
WellStar Cobb Hospital
02.2016 - 10.2018
Lab Assistant
National Labs
02.2010 - 08.2015
DME Coordinator
Kaiser Permanente
12.2002 - 01.2010
Customer Service / Claims Representative
AT&T Wireless
01.2000 - 12.2002
Master Of Business Administration - Human Resource Management
Colorado Technical University
Bachelor of Science - Healthcare Management
Colorado Technical University