Eryanna Smalls
Lithonia
Summary
Motivated 12th grade student interested in becoming a veterinarian. Passionate about animals,customer service, and helping others. Seeking opportunities to gain experience and develop skills that will help me succeed in college. Also an Dynamic and dedicated professional with proven customer service excellence at Wayfield. Skilled in cash handling and adept at building customer relationships, I effectively resolved inquiries, enhancing loyalty. My strong work ethic and ability to train new team members contributed to a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Wayfield
08.2024 - Current
- Processed transactions accurately using cash register and point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer loyalty by participating in rewards program enrollment.
Babysitter
Jarrel Smalls
02.2022 - 08.2025
- Planned and organized age-appropriate games and educational activities.
- Communicated effectively with parents regarding children's progress and concerns.
- Managed daily schedules to balance playtime, meals, and rest periods.
- Supervised daily activities for children, ensuring safety and engagement.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
No Degree -
Acellus Academy
HomeschooledSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash handling expertise
- Merchandise restocking
- Shelf stocking
Timeline
Cashier
Wayfield
08.2024 - Current
Babysitter
Jarrel Smalls
02.2022 - 08.2025
No Degree -
Acellus Academy