Erynn Rigdon
Woodstock
Summary
Results-driven restaurant operations executive with extensive experience managing high-volume hospitality environments, driving profitability, and optimizing operational performance. Proven expertise in P&L management, labor and food cost control, inventory oversight, vendor negotiations, human resources management, and revenue growth strategies. Skilled in analyzing financial performance, improving operational efficiency, recruiting and developing high-performing teams, and implementing workforce strategies that increase retention and productivity. Strong background in catering operations, multi-unit management, budgeting, forecasting, employee relations, compliance, and creating systems that maximize productivity while reducing operational costs.
Overview
2027
2027
years of professional experience
Work History
General Manager
Southern Baked Pie Company
Atlanta, GA
05.2025 - Current
- Manage full P&L operations for a high-volume bakery and catering location, consistently exceeding sales goals by 20% or more
- Direct labor forecasting and scheduling strategies to optimize staffing levels, control labor costs, and improve operational efficiency
- Oversee inventory management, product ordering, and waste reduction initiatives to maintain targeted food cost percentages
- Lead recruiting, onboarding, training, coaching, and performance management for a team of 11 employees
- Support employee relations initiatives by resolving workplace concerns, improving accountability, and strengthening retention
- Coordinate and execute high-volume catering operations while maintaining profitability, order accuracy, and customer satisfaction
- Implement operational procedures and cost-control measures to improve overall store performance and financial results
- Resolve customer concerns efficiently to strengthen retention, repeat business, and revenue growth
Licensed Property Claims Investigator
State Farm
Atlanta, GA
02.2022 - 05.2025
- Managed a high-volume caseload while maintaining strict compliance, accuracy, and productivity standards
- Investigated and analyzed claims documentation to identify financial exposure and ensure accurate claim resolution
- Maintained detailed reporting and documentation practices while consistently meeting performance and deadline metrics
- Utilized analytical and problem-solving skills to minimize risk exposure and support operational efficiency
- Built strong professional relationships with agents, vendors, insureds, and claimants to ensure superior customer service outcomes
- Applied conflict resolution and communication skills to de-escalate sensitive situations and maintain positive client relationships
General Manager
Robison Venture Group, LLC
Canton, GA
2019 - 2022
- Directed full restaurant P&L operations, producing year-over-year profit growth of 12%–20% above projections
- Managed labor budgets, scheduling, inventory controls, and food cost initiatives to maximize operational profitability
- Oversaw vendor negotiations and purchasing strategies to reduce operational expenses while maintaining product quality
- Recruited, hired, onboarded, trained, and developed a team of 30+ employees, improving retention, productivity, and operational execution
- Managed employee performance, disciplinary actions, coaching initiatives, and workplace conflict resolution
- Ensured compliance with company policies, labor regulations, and operational standards
- Implemented systems and operational procedures that improved workflow efficiency and reduced controllable costs
- Supported menu development, pricing strategies, and operational planning to drive revenue growth and margin improvement
Assistant General Manager /Restaurant General Manager
Kell Hospitalities
Atlanta, GA
2012 - 2019
- Oversaw financial and operational performance across multiple restaurant locations generating more than $1.5M in annual revenue
- Managed full P&L accountability including labor management, food cost analysis, payroll oversight, budgeting, and forecasting
- Directed recruiting, staffing, onboarding, training, scheduling, and employee development initiatives for teams of 45+ employees
- Supervised management teams and conducted performance evaluations, coaching, and corrective action processes
- Negotiated vendor contracts and sourcing agreements that reduced monthly cost of goods by 21%–33%
- Analyzed sales trends, profit margins, payroll reports, and operational KPIs to identify opportunities for increased profitability
- Led catering operations, event execution, and local marketing initiatives to drive revenue and increase brand visibility
- Maintained compliance with food safety regulations, sanitation standards, labor policies, and company operational procedures
Education
Associate of Science - Business Communications
Seton Hall University
South Orange, NJ2001
Skills
- P&L Management
- Human Resources Management
- Recruiting & Talent Acquisition
- Employee Relations
- Labor Cost Control
- Food Cost & Inventory Management
- Budgeting & Forecasting
- Revenue Growth Strategies
- Cost Reduction Initiatives
- Multi-Unit Operations
- Vendor Negotiation & Procurement
- Catering Operations Management
- Payroll Analysis
- Team Leadership & Development
- Training & Performance Management
- Conflict Resolution
- Operational Efficiency
- KPI & Financial Analysis
- Scheduling & Workforce Optimization
- Profitability Improvement
- Customer Retention & Guest Experience
Timeline
General Manager
Southern Baked Pie Company
05.2025 - Current
Licensed Property Claims Investigator
State Farm
02.2022 - 05.2025
General Manager
Robison Venture Group, LLC
2019 - 2022
Assistant General Manager /Restaurant General Manager
Kell Hospitalities
2012 - 2019
Associate of Science - Business Communications
Seton Hall University